Senior Citrix L3 Engineer – VDI, Cloud & Automation Lead

Zone IT Solutions Pty Ltd; Sydney; Sur place; AUD 180 000 - 240 000; Plein temps

Résumé du poste

Zone IT Solutions Pty Ltd is seeking an experienced Citrix L3 Engineer to provide advanced technical support across Citrix, VDI, and Azure environments in Sydney, Australia. You will lead major incidents, mentor L1/L2 teams, and drive governance and automation initiatives.

The role requires 12+ years in Citrix, 6+ years in L3/tech lead, and strong skills in Citrix CVAD, Citrix Cloud, NetScaler, Azure, and PowerShell. ITIL experience and stakeholder communication are essential.

Qualifications

• Bachelor's degree in IT, Computer Science, Engineering, or equivalent experience.
• 12+ years of experience supporting Citrix environments in large enterprises.
• Minimum 6+ years of experience in an L3 Engineer or Technical Lead role.
• Strong experience with Citrix CVAD, Citrix Cloud/DaaS, NetScaler ADC/Gateway, Microsoft Azure, FSLogix/EPM, and PowerShell scripting.

Responsabilités

• Provide L3 support for Citrix Virtual Apps and Desktops, Citrix Cloud, NetScaler, and associated infrastructure.
• Lead resolution of Major Incidents, Priority 1, and Priority 2 incidents.
• Provide technical leadership and mentoring to L1/L2 support teams.
• Drive platform stability, service improvement, and technical governance initiatives.
• Support vulnerability remediation, patching compliance, and security initiatives.
• Maintain operational documentation, knowledge articles, and technical standards.
• Collaborate with project teams on solution delivery and operational readiness.
• Automate repetitive operational tasks using PowerShell and other tools.

Connaissances

Citrix CVAD

Citrix Cloud/DaaS

NetScaler ADC/Gateway

Microsoft Azure

FSLogix/EPM

PowerShell

Technical leadership

Incident management

Formation

Bachelor's degree in IT/CS/Engineering

Outils

PowerShell scripting

Description du poste

Zone IT Solutions Pty Ltd is seeking an experienced Citrix L3 Engineer to provide advanced technical support across Citrix, VDI, and Azure environments in Sydney, Australia. You will lead major incidents, mentor L1/L2 teams, and drive governance and automation initiatives.

The role requires 12+ years in Citrix, 6+ years in L3/tech lead, and strong skills in Citrix CVAD, Citrix Cloud, NetScaler, Azure, and PowerShell. ITIL experience and stakeholder communication are essential.