Citrix L3 Engineer

ITbility; Sydney; On-site; AUD 180,000 - 240,000; Full time

Job summary

ITbility is seeking a Citrix L3 Engineer/Technical Lead in Sydney for a 6+ month contract. The role focuses on advanced Citrix support, platform stability, incident resolution, and governance. It spans Citrix, VDI, and Azure, with leadership responsibilities across L1–L3 teams.

The ideal candidate brings 12+ years in Citrix environments, 6+ years in senior roles, and strong ITIL-based process experience. This contract demands technical ownership and delivery readiness across projects and steady

Qualifications

• Bachelor's degree in IT/CS/Engineering or equivalent.
• 12+ years of experience supporting Citrix environments in a large enterprise setting.
• Minimum 6+ years in an L3 Engineer or Technical Lead role.
• Experience with Citrix Virtual Apps and Desktops (CVAD).
• Experience with Citrix Cloud / DaaS and NetScaler.
• Experience with Microsoft Azure and FSLogix/EPM.
• Strong ITIL-based incident and problem management experience.
• Strong stakeholder management and leadership skills.

Responsibilities

• Provide L3 support for Citrix Virtual Apps and Desktops, Citrix Cloud, NetScaler, and related infrastructure.
• Lead Major Incidents and Priority 1/2 resolutions.
• Mentor L1/L2 teams and drive governance and service improvements.
• Improve platform stability and user experience through formal initiatives.
• Lead platform uplift projects and technical governance reviews.
• Support vulnerability remediation and patching compliance.
• Develop and maintain operational docs and standards.
• Collaborate with project teams for new solutions’ readiness.
• Automate routine tasks using PowerShell and tools.

Skills

Technical Leadership

Major Incident Resolution

Problem Management

Stakeholder Management

PowerShell Scripting

Azure

Citrix CVAD

Citrix Cloud

Citrix NetScaler

ITIL

Education

Bachelor's degree in IT/CS/Engineering

Tools

PowerShell Scripting

Citrix CVAD

Citrix Cloud

Citrix NetScaler

Azure

FSLogix/EPM

Job description

Our client in Sydney is looking for Citrix L3 Engineer / Technical Lead this is a Contract - 6 + Months role.

The Citrix L3 Engineer is responsible for providing advanced technical support, operational leadership, and engineering expertise for the Citrix environment. The role focuses on platform stability, problem management, major incident resolution, service improvement through strong technical ownership and governance. The position will support both BAU operations and strategic platform uplift initiatives across Citrix, VDI and Azure.

• Citrix L3 Engineer / Technical Lead
• Sydney
• 6+ Months

Role Responsibilities

• Provide L3 support for Citrix Virtual Apps and Desktops, Citrix Cloud, NetScaler, and associated infrastructure.
• Lead technical resolution of Major Incidents, Priority 1 and Priority 2 incidents.
• Provide technical leadership and mentoring to L1 and L2 support teams.
• Drive operational excellence initiatives to improve platform stability and user experience.
• Lead technical governance reviews, service improvement plans, and platform uplift activities.
• Support vulnerability remediation, patching compliance, and security initiatives.
• Develop and maintain operational documentation, knowledge articles, and technical standards.
• Collaborate with project teams to ensure successful delivery and operational readiness of new solutions.
• Automate repetitive operational tasks using PowerShell and other tooling.

Qualifications & Experience

• Bachelor's degree in Information Technology, Computer Science, Engineering, or equivalent experience.
• 12+ years of experience supporting Citrix environments in a large enterprise setting.
• Minimum 6+ years of experience in an L3 Engineer or Technical Lead role.
• Citrix Virtual Apps and Desktops (CVAD)
• Citrix Cloud / DaaS
• Citrix NetScaler ADC/Gateway
• Microsoft Azure
• FSLogix/EPM
• PowerShell Scripting
• Experience managing Major Incidents and Problem Records within an ITIL framework.
• Strong stakeholder management, communication, and leadership skills.

Preferred Certifications

• Citrix Certified Professional (CCP-V)
• Citrix Certified Expert (CCE-V)
• Microsoft Azure Administrator (AZ-104)
• ITIL Foundation / ITIL 4 Certification

Key Capabilities

• Strong technical leadership, ownership, and accountability for service outcomes.
• Proven ability to lead complex troubleshooting, major incident resolution, and problem management activities.
• Strong analytical and root-cause investigation skills with a focus on permanent remediation.
• Ability to work independently, make informed technical decisions, and drive outcomes with minimal supervision.
• Excellent stakeholder management and communication skills across technical and business teams.
• Proactive mindset with a focus on operational stability, continuous improvement, and customer experience.
• Strong mentoring and coaching capability to uplift L1/L2 engineers

All candidates should have full working rights in Australia.

Only shortlisted candidates will be contacted for this role.