Senior Case Manager — Rehab & Return-to-Work Leader

Gallagher Bassett; Parramatta; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

4 weeks annual leave

Novated Leasing opportunities

Two paid volunteer days annually

Health Insurance Discounts

Employee Stock Purchase Program

Paid parental leave

Flexible and hybrid work arrangements

Mental Health and Wellbeing Support

Job summary

Gallagher Bassett is seeking experienced Senior Case Managers in Australia to support rehabilitation and return-to-work initiatives. You will handle a portfolio of claims, collaborate with employers, injured workers, and healthcare professionals, and help drive outcomes across our service model.

The role emphasizes mentoring peers, managing time effectively, and delivering compassionate, evidence-based care within a hybrid work arrangement.

Qualifications

• Experience in case management within a Workers' Compensation setting.
• Customer-focused approach with ability to build trust and rapport.
• Team player with ability to coach and mentor others.

Responsibilities

• Advise and provide case management across rehabilitation cases (~40 claims).
• Engage with insured employers, injured employees, rehabilitation professionals, medical practitioners and legal providers to achieve best outcomes.
• Support physical and psychological needs of injured workers via mental health, recovery and RTW hubs.
• Contribute to excellent return-to-work outcomes and lead end-to-end claims lifecycle.
• Coach and mentor other case managers and collaborate with mental health and technical support hubs.

Skills

Case management

Workers' compensation

Customer focus

Team player

Communication

Mentoring

Education

Allied Health degree

Tools

MS Office

CRM systems

Job description

Gallagher Bassett is seeking experienced Senior Case Managers in Australia to support rehabilitation and return-to-work initiatives. You will handle a portfolio of claims, collaborate with employers, injured workers, and healthcare professionals, and help drive outcomes across our service model.

The role emphasizes mentoring peers, managing time effectively, and delivering compassionate, evidence-based care within a hybrid work arrangement.