Senior Claims Case Manager — Return-to-Work Specialist

Arthur J. Gallagher & Co. (AJG); Melbourne; Hybrid; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid work post training

Paid parental leave

Birthday leave

Health insurance discounts

Job summary

Gallagher Bassett is seeking a claims processing professional in Melbourne. You will manage and process claims for injured workers, review medical and wage-related requests, and ensure accurate documentation across multiple systems. The role emphasizes empathy, precision, and stakeholder collaboration.

The position offers a supportive team environment with hybrid work arrangements after training, competitive remuneration, and opportunities for professional development.

Qualifications

• Experience in fast-paced, customer-focused roles such as insurance or health admin.
• Strong written and verbal communication with attention to detail.
• Ability to manage multiple priorities and high-volume calls.

Responsibilities

• Process and manage claims for injured workers.
• Review and approve medical treatment requests.
• Maintain accurate documentation and occurrences in systems.

Skills

Customer service

Time management

Communication skills

Attention to detail

Education

Bachelor's degree in Psychology or related

Tools

MS Office

Claims management system

Job description

Gallagher Bassett is seeking a claims processing professional in Melbourne. You will manage and process claims for injured workers, review medical and wage-related requests, and ensure accurate documentation across multiple systems. The role emphasizes empathy, precision, and stakeholder collaboration.

The position offers a supportive team environment with hybrid work arrangements after training, competitive remuneration, and opportunities for professional development.