Empathetic Return-to-Work Specialist

Arthur J. Gallagher & Co. (AJG); Adelaide; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

4 weeks annual leave

Lifestyle leave (up to 2 weeks)

Novated leasing opportunities

Two paid volunteer days

Health insurance discounts

Employee stock purchase program

Paid parental leave

Flexible and hybrid work arrangements

Mental health and wellbeing support

Rewards gateway access

Job summary

Gallagher Bassett in Adelaide is seeking a Return to Work Specialist to guide people through recovery and their journey back to work after workplace injuries. You will provide a personalised, face-to-face service for individuals, encouraging active participation in the RTW process.

The role emphasizes empathy, collaboration with health professionals, and delivering practical plans while navigating legislative requirements.

Qualifications

• Recent or previous work experience in Workers Compensation and/ or Claims Management is highly desirable
• Experience in the Allied Health or Job Placement industry is highly desirable
• Demonstrated knowledge of the Return to Work Act and its application is desirable, but not essential
• Demonstrated knowledge of relevant acts, legislation and work health benefits is desirable, but not essential
• Excellent customer service, communication and interpersonal skills as well as a team player attitude
• Demonstrated high levels of autonomy with a learning mindset.
• Experience working within a dynamic fast paced environment

Responsibilities

• Facilitate and attend face-to-face visits with injured workers, employers, health practitioners to support the return to work.
• Educate stakeholders on legislative requirements and return-to-work processes to achieve goals.
• Collaborate with vocational providers and internal stakeholders to ensure consistent RTW outcomes.
• Attend medical reviews and implement early intervention while monitoring medical and cost strategies.
• Develop and monitor Work Plans and assist with workers' compensation documentation.
• Maintain accurate documentation and attend file reviews for evidence-based claims decisions.

Job description

Gallagher Bassett in Adelaide is seeking a Return to Work Specialist to guide people through recovery and their journey back to work after workplace injuries. You will provide a personalised, face-to-face service for individuals, encouraging active participation in the RTW process.

The role emphasizes empathy, collaboration with health professionals, and delivering practical plans while navigating legislative requirements.