Senior Case Manager- Complex Investigations

UNSW Employees, Location, Alumni; Sydney; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

NFP salary packaging

Employee Assistance Program

Discounted health and fitness programs

Purchase leave scheme (up to 8 weeks)

Parental Leave 12 weeks

Job summary

The Salvation Army Oasis Youth Services in Sydney is seeking a dedicated Senior Case Manager to provide holistic case management and housing support for young people experiencing or at risk of homelessness from our Oasis Transitional Accommodation Service and OASIS Drop-In Centre in Surry Hills.

This full-time permanent role offers a collaborative, trauma-informed practice environment with an experienced team and strong community partnerships.

Qualifications

• Required: Diploma in Social Work, Community Services, Youth Work or related discipline; Degree preferred.
• Experience in case management, youth work, homelessness or housing support.
• Ability to engage diverse young people and build rapport quickly.
• Commitment to culturally safe and inclusive environments.

Responsibilities

• Deliver strengths-based case management and tailored support plans.
• Identify goals with young people and develop practical life skills.
• Support health, wellbeing and access to services for clients.
• Encourage social inclusion and community participation.
• Explore pathways into education, training and employment.
• Advocate for young people and coordinate referrals to specialist services.
• Support secure, stable housing for clients.
• Build positive relationships with stakeholders to achieve outcomes.

Skills

Case management

Youth work

Housing support

Communication

Stakeholder engagement

Risk management

Interpersonal skills

Crises management

Education

Diploma minimum

Degree highly regarded

Job description

What Senior Case Manager Complex Investigation

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Job Description

Number of Positions Available: 1

About Us

The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here – providing support, safety, community, and opportunity.

Why this role matters

The Salvation Army Youth Services delivers an integrated range of programs that support young people across Australia to overcome barriers, achieve their goals and build brighter futures. Our services create opportunities for young people to access safe housing, strengthen support networks, engage in education and employment, and actively participate in their communities.

Our programs span housing and homelessness, education, employment and training, alcohol and other drug support, community engagement, therapeutic services and youth justice programs.

Working with us means being part of a passionate, values-driven team committed to empowering young people during some of the most challenging times in their lives. We work within a trauma-informed and psychologically informed practice framework, ensuring every young person is supported with dignity, respect and a focus on their strengths and potential.

About the role

We are seeking a dedicated and motivated Case Manager to join our Oasis Youth Services team in Surry Hills. In this rewarding role, you will provide holistic case management and housing support to young people experiencing or at risk of homelessness through our Oasis Transitional Accommodation Service and OASIS Drop-In Centre.

This position offers a unique opportunity to make a genuine impact while working collaboratively with an experienced, multidisciplinary team and a broad network of community partners.

This is a full-time permanent position based in Surry Hills, NSW, paid in accordance with the SCHADS Award, Crisis Accommodation Level 2.

Hours are 38 per week, worked Monday to Friday between 8am and 8pm, with occasional weekend work. Participation in an after-hours on-call roster (approximately once every six weeks) is required.

How you will make an impact

• Deliver strengths-based case management and tailored support plans
• Work alongside young people to identify goals, develop practical life skills, strengthen community connections and access the supports they need to build sustainable futures
• Support health, wellbeing and access to appropriate services
• Encourage social inclusion, engagement and community participation
• Explore pathways into education, training and employment
• Advocate for young people and coordinate referrals to specialist services
• Support young people to secure and sustain safe, stable housing
• Build positive relationships with stakeholders to achieve the best outcomes for clients

What you will bring

• Qualification in Social Work, Community Services, Youth Work, Psychology or a related discipline (Diploma minimum, Degree highly regarded)
• Experience in case management, youth work, homelessness, housing support or a related human services environment
• Understanding of youth homelessness and the barriers impacting sustainable housing outcomes
• Ability to build rapport quickly and engage effectively with young people from diverse backgrounds with strong communication, relationship-building and stakeholder engagement skills
• Sound organisational, administrative and report writing skills
• Ability to confidently manage risk, critical incidents and competing priorities
• Commitment to creating culturally safe and inclusive environments
• Flexibility to participate in the service roster, including occasional after-hours requirements
• Current Driver Licence
• Current First Aid Certificate or willingness to obtain
• Valid Working with Children Check and willingness to complete a National Police Check

WHAT WE OFFER

As a registered NFP we offer our eligible employees real and meaningful benefits such as;

• NFP salary packaging ($15,900 tax free) plus meals and entertainment benefits
• Employee Assistance Program – Independent confidential counselling service
• Financial, retail and lifestyle discounts and benefits
• Discounted health and fitness programs through Fitness Passport
• Up to 8 weeks leave per year through our purchase leave scheme
• Generous Parental Leave offering of 12 weeks
• Up to 5 days paid leave per year to support a TSA program or activity
• An inclusive culture of dedicated, passionate, and professional team members

Equal Opportunity

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people.

We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration.

Make a real impact. Help children and young people thrive.

Standards & Duties

Location & Hours

This role is full‑time in Sydney. Hours 38 per week, Monday to Friday 8am – 8pm with occasional weekend work.

Closing Date

Applications will close as soon as a suitable candidate is secured.