Case Manager

The Salvation Army Australia; Caboolture; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Salary packaging up to $15,900 taxfree

Meal entertainment benefit $2,650

Paid parental leave and PurchasedLeave

Flexible working arrangements

Access to EAP and health & wellness

Aboriginal and Torres Strait Islander:

Burra Burra Network

Cultural Events

Sorry Business and Ceremonial Leave (9

Ongoing training and development

Job summary

The Salvation Army Australia is seeking a Case Manager for the Caboolture area to provide phone-based and face-to-face support within community and residential settings. You will work with clients, internal teams and external stakeholders to deliver high-quality services that make a genuine impact.

Key responsibilities include client assessments, developing individualised plans, housing access support and coordinated service delivery.

Qualifications

• Tertiary qualifications in Community Services, Social Work or a related field.
• Demonstrated experience in case management, client assessment and support planning.
• Trauma-informed and person-centred practice.
• Excellent communication and relationship-building skills.
• Ability to manage competing priorities in a fast-paced environment.
• High emotional intelligence and professional resilience.
• Commitment to empowering vulnerable individuals and families.

Responsibilities

• Conduct client assessments, intake and triage, identifying needs, risks and vulnerabilities.
• Respond to phone, email and walk-in enquiries with timely and effective support.
• Develop and implement individualised case plans with clients.
• Provide ongoing case management and advocacy support.
• Assist clients to access housing, support services and community resources.
• Complete referrals, safety planning and service coordination activities.
• Maintain accurate client records and case notes.
• Participate in case reviews, supervision and local networking opportunities.
• Work collaboratively within a multidisciplinary team to achieve positive client outcomes.
• Contribute to continuous service improvement initiatives.

Skills

Communication skills

Trauma-informed care

Person-centred practice

Emotional intelligence

Prioritisation

Relationship-building

Education

Bachelor's degree in Community Services or Social Work

Job description

Case Manager | Supported Accommodation Caboolture

Full Time | Maximum Term 6 Months

SCHADS Crisis Accommodation Level 2

Make a Real Difference in the Lives of People Experiencing Homelessness

Number of Positions Available: 1

The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.

About The Role

As a Case Manager, you will provide both phone-based and face-to-face support within a community and residential setting. You'll work collaboratively with clients, internal teams and external stakeholders to deliver high-quality services that make a genuine impact.

Key Responsibilities

• Conduct client assessments, intake and triage, identifying needs, risks and vulnerabilities
• Respond to phone, email and walk-in enquiries with timely and effective support
• Develop and implement individualised case plans with clients
• Provide ongoing case management and advocacy support
• Assist clients to access housing, support services and community resources
• Complete referrals, safety planning and service coordination activities
• Maintain accurate client records and case notes
• Participate in case reviews, supervision and local networking opportunities
• Work collaboratively within a multidisciplinary team to achieve positive client outcomes
• Contribute to continuous service improvement initiatives

About You

• Tertiary qualifications in Community Services, Social Work or a related field (degree qualifications highly regarded)
• Demonstrated experience in case management, client assessment and support planning
• Strong understanding of trauma-informed and person-centred practice
• Exceptional communication and relationship-building skills
• The ability to manage competing priorities in a fast-paced environment
• High emotional intelligence and professional resilience
• A genuine commitment to empowering vulnerable individuals and families

Essential Requirements

• Current Queensland Working With Children Check (Blue Card) or ability to obtain
• Current Australian Driver's Licence
• Experience working in homelessness, housing, community services or a related human services sector

Join us and be a part of transforming lives through compassion, support and practical solutions.

What We Offer

• Salary packaging up to $15,900 tax free + $2,650 meal entertainment benefit.
• Generous Paid Parental leave for primary (12 weeks) & secondary carers, Purchased Leave Scheme (up to 8 weeks) and 5 days paid leave per year to experience working in other TSA programs or activities.
• Flexible working arrangements.
• Access to EAP and health & wellness initiatives incl Fitness Passport
• Aboriginal and Torres Strait Islander supports such as: Burra Burra Network (pastoral care network), Cultural Events, Sorry Business and Ceremonial Leave (up to 10 days)
• Ongoing training and development opportunities that enhance on the job skills and proficiency.
• Rewarding and fulfilling purpose driven careers that have positive and sustainable / social impacts.

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people.

We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration