Case Manager

The Salvation Army; Victoria; On-site; AUD 145,475,000 - 152,087,000; Full time

Benefits offered by this job

Salary packaging up to $15,900 tax/fee

5 days parental leave + purchasedLeave

EAP and health & wellness programs

Job summary

The Salvation Army in Flagstaff, VIC is seeking a Case Manager to provide person-centred, strengths-based and trauma-informed support to residents experiencing homelessness and complex life challenges.

You will develop tailored case plans, advocate for needs, coordinate services across housing, health, legal, mental health and community organisations, and work with clients toward stable housing and independence.

Qualifications

• Degree qualification in Social Work, Psychology, Community Services, or a related discipline.
• Experience in case management within homelessness, housing, or community services.
• Strong understanding of homelessness and evidence-based intervention approaches.
• Experience building partnerships across health, housing, legal, and community sectors.
• Excellent communication, relationship-building, and advocacy skills.
• A Current Victorian Driver's Licence
• A Current Employee Working with Children Check

Responsibilities

• Deliver high-quality case management and support planning
• Empower clients to identify and achieve housing and wellbeing goals
• Advocate for access to housing, health, legal, employment, education, and community supports
• Assist clients to secure medium and long-term housing options
• Work collaboratively with internal teams and external stakeholders
• Facilitate case conferences and coordinate integrated support responses
• Contribute to continuous improvement initiatives and service development
• Support a positive, collaborative, and client-focused team culture

Skills

Excellent communication

Relationship-building

Advocacy skills

Education

Degree qualification in Social Work, Psychology, Community Services, or a related discipline

Job description

Number of Positions Available: 1

ABOUT US

The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity. Make a Real Difference. Change Lives. Create Pathways Out of Homelessness.

WHY THIS ROLE MATTERS

At The Salvation Army, we believe everyone deserves safety, dignity, and the opportunity to rebuild their lives. We're seeking a passionate and experienced Case Manager to join our Homelessness Services team, supporting men experiencing homelessness at The Open Door and Flagstaff residential facilities. This is an opportunity to walk alongside people during some of the most challenging periods of their lives and help them secure stable housing, reconnect with services, and achieve lasting positive outcomes.

ABOUT THE ROLE

As a Case Manager, you'll provide person-centred, strengths-based, and trauma-informed support to residents experiencing homelessness and complex life challenges. Working collaboratively with clients, you'll develop tailored case plans, advocate for their needs, and support their journey toward long-term housing and greater independence. You'll build meaningful relationships, coordinate support services, and work closely with housing, health, legal, mental health, and community organisations to achieve sustainable outcomes for clients.

Reporting to the Team Leader, this is a fixed-term full-time role, contracted until October 2027, based in Flagstaff, VIC.

CONDITIONS

Compensation is in accordance with the SCHADS Award Level 5. $53.43 – $55.85 hourly + superannuation based on experience level and qualifications, exclusive of penalties, allowances, NFP salary packaging.

HOW YOU WILL MAKE AN IMPACT

• Deliver high-quality case management and support planning
• Empower clients to identify and achieve their housing and wellbeing goals
• Advocate for access to housing, health, legal, employment, education, and community supports
• Assist clients to secure medium and long-term housing options
• Work collaboratively with internal teams and external stakeholders
• Facilitate case conferences and coordinate integrated support responses
• Contribute to continuous improvement initiatives and service development
• Support a positive, collaborative, and client-focused team culture

WHAT YOU WILL BRING

• You are a compassionate and resilient professional who thrives in a dynamic environment and is committed to social justice and improving outcomes for people experiencing homelessness.

ESSENTIAL EXPERIENCE & QUALIFICATIONS

• Degree qualification in Social Work, Psychology, Community Services, or a related discipline
• Demonstrated experience in case management within homelessness, housing, or community services
• Strong understanding of homelessness, its causes, and evidence-based intervention approaches
• Experience building effective partnerships across health, housing, legal, and community sectors
• Excellent communication, relationship-building, and advocacy skills
• A Current Victorian Driver's Licence
• A Current Employee Working with Children Check

We value Integrity, Compassion, Respect, Diversity, and Collaboration and are committed to creating an inclusive workplace where everyone belongs.

WHAT WE OFFER

• Salary packaging up to $15,900 tax free + $2,650 meal entertainment benefit
• Generous Paid Parental leave for primary (12 weeks) & secondary carers, Purchased Leave Scheme (up to 8 weeks) and 5 days paid leave per year to experience working in other TSA programs or activities
• Access to EAP and health & wellness initiatives incl Fitness Passport
• Aboriginal and Torres Strait Islander supports such as: Burra Burra Network (pastoral care network), Cultural Events, Sorry Business and Ceremonial Leave (up to 10 days)
• Ongoing training and development opportunities that enhance on the job skills and proficiency
• Rewarding and fulfilling purpose driven careers that have positive and sustainable / social impacts

READY TO HELP CREATE PATHWAYS OUT OF HOMELSSNESS?

If you're passionate about empowering people, advocating for social change, and helping individuals achieve housing stability and independence, we'd love to hear from you.

DEMOCRACY &EQUAL OPPORTUNITY STATEMENTS

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people. The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.

MISSION, VISION & VALUES

The Salvation Army is a Christian movement dedicated to sharing the love of Jesus. We share the love of Jesus by:

• Caring for people
• Creating faith pathways
• Building healthy communities
• Working for justice

When you work with the Salvos, you help make a real difference to the community and the lives of others. Find more information here. Check out how we’re bringing some more good in the world.

WHY WORK WITH THE SALVOS?

The Salvation Army offers a range of employment opportunities across the organisation, including those in community programs, aged care, retail, employment services, corporate and other support services. When you choose to work with the Salvos, you choose to believe in doing good that transforms the lives of people and communities facing hardship or crisis. So, if you are passionate about work that has purpose and satisfaction, are keen on delivering social and sustainable outcomes that change lives, we want to hear from you. Our employees have access to a range of benefits, plus personal development and career diversity opportunities that deliver real and meaningful benefits. Enjoy flexible working arrangements and a healthy work-life balance, generous salary packaging opportunities, parental leave, purchase leave schemes and much more.

The Salvation Army encourages people from all backgrounds, abilities, and identities to apply. We are committed to fostering an inclusive environment that accepts and recognises every person, embraces their strengths and differences, and provide opportunities for all people to achieve their highest potential.

Check out our career page to find out more about our recruitment process and what its like to work at the Salvos. We are always on the lookout for individuals keen to help us fulfil mission to support those in need. Along with contributing their valuable time to a good cause, volunteers bring much-needed vitality and a fresh perspective through their ideas to the range of roles we have on offer. Whatever your skillset, availability, or areas of interest, we are keen to hear from you. Check out our volunteer opportunities here.