Case Manager - Veteran Support Team

The Salvation Army Australia; Townsville City; Hybrid; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Salary packaging

Meal entertainment benefit

Flexible working arrangements

EAP and wellness programs

Cultural/Indigenous supports

Job summary

The Salvation Army Australia is seeking a values-driven Case Worker – Veterans for a permanent, full-time hybrid role based in Spring Hill, Brisbane. You will provide case management to veterans and families to secure housing and social inclusion across Queensland, using trauma-informed, strengths-based approaches.

You will work within the Homelessness Stream, collaborating with the team to reflect TSA’s mission and values while supporting adults and families with accommodation, referrals, and

Qualifications

• Tertiary qualification in Community Services, Social Work or related field. A degree level qualification is preferred.
• Relevant experience in a social service environment including client assessment and case management.
• QLD Working with Children Check (site serves youth/families).
• Driver’s Licence and First Aid Certificate.

Responsibilities

• Establishing relationships with individuals to encourage self-determination.
• Providing case management support in accordance with TSA models and standards.
• Complete thorough assessments of needs, risks, and vulnerabilities.
• Ongoing assessment from intake to exit to address needs and goals.
• Manage individual case planning with interventions and barriers.

Skills

Social work experience

Case management

Assessment & planning

Interpersonal skills

Driving

First Aid

Education

Bachelor-level or higher in Community Services/ Social Work

Job description

Number Of Positions Available

1

About Us

The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.

Case worker – Veterans

Full time

Hybrid role

Location – Spring Hill , Brisbane

SCHADS – Level 4

The Salvation Army Australia’s Homelessness Stream provides high quality, person-centred services to people at risk, and/or experiencing homelessness. We support adults and families, including accompanying children with accommodation, case management, outreach support, financial assistance, connection and referral to other specialist services. Our philosophy is that every person deserves dignity, respect and quality of service and that no one should be without a safe, affordable and secure home. Services are free, voluntary, accredited and delivered by professional and committed staff.

About The Role

We are seeking a values-driven Case Worker who will provide case management support in a community setting, supporting ADF veterans and veteran families to secure housing, experience improved social inclusion and achieve housing stability across Queensland. This support is achieved through person-led case management incorporating resilience, trauma informed and strengths-based practices whilst working effectively with other members of the team to provide a comprehensive service that reflects the vision, mission and values of The Salvation Army.

You will be successfully

• Establishing relationships with individuals that access the service that encourage self-determination and participation.
• Providing case management support to individuals in accordance with TSA case management models and standards of practice.
• Completing thorough assessments inclusive of needs, risks and vulnerabilities.
• Providing ongoing assessment of the individual’s presenting issues, vulnerabilities and needs from initial intake to exit.
• Managing individual case planning in collaboration with the individual including a range of interventions that address the needs or goals of the individual, as well as barriers to achieving those.

You will have

• Tertiary qualification in Community Services, Social Work or related field. A degree level qualification is preferred.
• Relevant experience in a social service environment including in client assessment and case management
• QLD Working with Children Check (position is located at a site that provides overnight accommodation to young people and/or provides support to families in a home setting)
• Driver’s Licence
• First Aid Certificate

This is a permanent position and can be located anywhere in Queensland. Salary and conditions are in accordance with the Social, Community, Home Care and Disability Services Level 4 Award.

What We Offer

The Salvos offer eligible employee's a well-balanced package of meaningful benefits including:

• Salary packaging up to $15,900 tax free + $2,650 meal entertainment benefit.
• Generous Paid Parental leave for primary (12 weeks) & secondary carers, Purchased Leave Scheme (up to 8 weeks) and 5 days paid leave per year to experience working in other TSA programs or activities.
• Flexible working arrangements.
• Access to EAP and health & wellness initiatives incl Fitness Passport
• Aboriginal and Torres Strait Islander supports such as: Burra Burra Network (pastoral care network), Cultural Events, Sorry Business and Ceremonial Leave (up to 10 days)
• Ongoing training and development opportunities that enhance on the job skills and proficiency.
• Rewarding and fulfilling purpose driven careers that have positive and sustainable / social impacts.

About Us

The Salvation Army (Salvos) is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, the Salvos are always there providing support, safety, community, and opportunity.

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people.

We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration