Case Manager

The Salvation Army; Whitsunday Regional; On-site; AUD 73,000 - 77,000; Full time

Benefits offered by this job

Salary packaging up to $15,900 taxfree

Meal entertainment benefit

Paid parental leave

Employee Assistance Program

Supportive workplace culture

Job summary

The Salvation Army is seeking a compassionate Case Manager to support residents experiencing homelessness at The Open Door and Flagstaff facilities. You will provide person-centred, trauma-informed support, develop tailored case plans, and advocate for housing and services to help clients regain stability.

Reporting to the Team Leader, this fixed-term full-time role is based in Flagstaff. You will work with housing, health, legal and community partners to deliver sustainable outcomes and empower

Qualifications

• Degree qualifications in Social Work, Psychology, Community Services or related discipline.
• Experience in case management within homelessness, housing, or community services.
• Understanding homelessness, its causes and evidence-based interventions.
• Experience building partnerships across health, housing, legal and community sectors.
• Excellent communication and advocacy skills.

Responsibilities

• Deliver high-quality case management and support planning.
• Empower clients to achieve housing and wellbeing goals.
• Advocate for access to housing, health, legal, employment, education and community supports.
• Assist clients to secure medium and long-term housing options.
• Coordinate services with internal teams and external stakeholders.
• Facilitate case conferences and coordinate integrated responses.
• Contribute to service development and continuous improvement.

Skills

Communication

Advocacy

Relationship building

Trauma-informed care

Collaboration

Education

Social Work degree

Psychology degree

Community Services degree

Job description

Number of Positions Available:

1

ABOUT US

The Salvation Army is a Christian movement and one of Australia’s largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.

Make a Real Difference. Change Lives. Create Pathways Out of Homelessness.

Why this role matters

At The Salvation Army , we believe everyone deserves safety, dignity, and the opportunity to rebuild their lives. We’re seeking a passionate and experienced Case Manager to join our Homelessness Services team, supporting men experiencing homelessness at The Open Door and Flagstaff residential facilities.

This is an opportunity to walk alongside people during some of the most challenging periods of their lives and help them secure stable housing, reconnect with services, and achieve lasting positive outcomes.

About the Role

As a Case Manager , you’ll provide person-centred, strengths-based, and trauma-informed support to residents experiencing homelessness and complex life challenges. Working collaboratively with clients, you’ll develop tailored case plans, advocate for their needs, and support their journey toward long-term housing and greater independence.

You’ll build meaningful relationships, coordinate support services, and work closely with housing, health, legal, mental health, and community organisations to achieve sustainable outcomes for clients.

Reporting to the Team Leader, this is a fixed‑term full‑time role, contracted until October 2027, based in Flagstaff, VIC.

Conditions

Compensation is in accordance with the SCHADS Award Level 5.

$53.43 – $55.85 hourly + superannuation based on experience level and qualifications, exclusive of penalties, allowances, NFP salary packaging.

How you will make an impact

• Deliver high-quality case management and support planning
• Empower clients to identify and achieve their housing and wellbeing goals
• Advocate for access to housing, health, legal, employment, education, and community supports
• Assist clients to secure medium and long-term housing options
• Work collaboratively with internal teams and external stakeholders
• Facilitate case conferences and coordinate integrated support responses
• Contribute to continuous improvement initiatives and service development
• Support a positive, collaborative, and client-focused team culture

What you will bring

You are a compassionate and resilient professional who thrives in a dynamic environment and is committed to social justice and improving outcomes for people experiencing homelessness.

Essential Experience & Qualifications

• Degree qualification in Social Work, Psychology, Community Services, or a related discipline
• Demonstrated experience in case management within homelessness, housing, or community services
• Strong understanding of homelessness, its causes, and evidence-based intervention approaches
• Experience building effective partnerships across health, housing, legal, and community sectors
• Excellent communication, relationship-building, and advocacy skills
• A Current Victorian Driver’s Licence
• A Current Employee Working with Children Check

We value Integrity, Compassion, Respect, Diversity, and Collaboration and are committed to creating an inclusive workplace where everyone belongs.

What We Offer

The Salvos offer eligible employees a well-balanced package of meaningful benefits including:

• Salary packaging up to $15,900 tax free + $2,650 meal entertainment benefit

• Generous Paid Parental leave for primary (12 weeks) & secondary carers, Purchased Leave Scheme (up to 8 weeks) and 5 days paid leave per year to experience working in other TSA programs or activities

• Access to EAP and health & wellness initiatives incl Fitness Passport

• Aboriginal and Torres Strait Islander supports such as: Burra Burra Network (pastoral care network), Cultural Events, Sorry Business and Ceremonial Leave (up to 10 days)

• Ongoing training and development opportunities that enhance on the job skills and proficiency

• Rewarding and fulfilling purpose driven careers that have positive and sustainable / social impacts

Ready to Help Create Pathways Out of Homelessness?

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm.All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration