Case Manager - Youth

The Salvation Army; Sydney; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

NFP salary packaging

Employee Assistance Program

Discounts and benefits

Fitness Passport

Leave entitlements and parental leave

Job summary

The Salvation Army is seeking a dedicated Case Manager to join Oasis Youth Services in Surry Hills, NSW. This full-time role delivers holistic case management and housing support to young people experiencing or at risk of homelessness, within our Oasis Transitional Accommodation Service and OASIS Drop-In Centre.

You will work with a multidisciplinary team, engaging with partners and communities to build brighter futures.

Qualifications

• Qualification in Social Work, Community Services, Youth Work, Psychology or related discipline (Diploma minimum, Degree highly regarded).
• Experience in case management, youth work, homelessness or housing support.
• Understanding of youth homelessness and barriers to sustainable housing.

Responsibilities

• Deliver holistic case management and housing support to young people.
• Develop tailored support plans and work with partners to access services.
• Support health, wellbeing and service access for clients.
• Encourage social inclusion and community participation.
• Advocate for clients and coordinate referrals to services.
• Support housing stability and sustainment for young people.

Skills

Case management

Youth work

Homelessness

Stakeholder engagement

Report writing

Risk management

Cultural safety

Flexible roster

Driver Licence

First Aid

Working with Children Check

Education

Diploma minimum

Degree highly regarded

Job description

Number of Positions Available: 1

ABOUT US

The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.

Why this role matters

The Salvation Army Youth Services delivers an integrated range of programs that support young people across Australia to overcome barriers, achieve their goals and build brighter futures. Our services create opportunities for young people to access safe housing, strengthen support networks, engage in education and employment, and actively participate in their communities. Our programs span housing and homelessness, education, employment and training, alcohol and other drug support, community engagement, therapeutic services and youth justice programs. Working with us means being part of a passionate, values-driven team committed to empowering young people during some of the most challenging times in their lives. We work within a trauma-informed and psychologically informed practice framework, ensuring every young person is supported with dignity, respect and a focus on their strengths and potential.

About the role

We are seeking a dedicated and motivated Case Manager to join our Oasis Youth Services team in Surry Hills. In this rewarding role, you will provide holistic case management and housing support to young people experiencing or at risk of homelessness through our Oasis Transitional Accommodation Service and OASIS Drop-In Centre. This position offers a unique opportunity to make a genuine impact while working collaboratively with an experienced, multidisciplinary team and a broad network of community partners.

This is a full-time permanent position based in Surry Hills, NSW, paid in accordance with the SCHADS Award, Crisis Accommodation Level 2. Hours are 38 per week, worked Monday to Friday between 8am and 8pm, with occasional weekend work. Participation in an after-hours on-call roster (approximately once every six weeks) is required.

How you will make an impact

• Deliver strengths-based case management and tailored support plans
• Work alongside young people to identify goals, develop practical life skills, strengthen community connections and access the supports they need to build sustainable futures
• Support health, wellbeing and access to appropriate services
• Encourage social inclusion, engagement and community participation
• Explore pathways into education, training and employment
• Advocate for young people and coordinate referrals to specialist services
• Support young people to secure and sustain safe, stable housing
• Build positive relationships with stakeholders to achieve the best outcomes for clients

What you will bring

• Qualification in Social Work, Community Services, Youth Work, Psychology or a related discipline (Diploma minimum, Degree highly regarded)
• Experience in case management, youth work, homelessness, housing support or a related human services environment
• Understanding of youth homelessness and the barriers impacting sustainable housing outcomes
• Ability to build rapport quickly and engage effectively with young people from diverse backgrounds with strong communication, relationship-building and stakeholder engagement skills
• Sound organisational, administrative and report writing skills
• Ability to confidently manage risk, critical incidents and competing priorities
• Commitment to creating culturally safe and inclusive environments
• Flexibility to participate in the service roster, including occasional after-hours requirements
• Current Driver Licence
• Current First Aid Certificate or willingness to obtain
• Valid Working with Children Check and willingness to complete a National Police Check

WHAT WE OFFER

• NFP salary packaging ($15,900 tax free) plus meals and entertainment benefits
• Employee Assistance Program - Independent confidential counselling service
• Financial, retail and lifestyle discounts and benefits
• Discounted health and fitness programs through Fitness Passport
• Up to 8 weeks leave per year through our purchase leave scheme
• Generous Parental Leave offering of 12 weeks
• Up to 5 days paid leave per year to support a TSA program or activity
• An inclusive culture of dedicated, passionate, and professional team members

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people. The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration

Mission, Vision & Values

The Salvation Army is a Christian movement dedicated to sharing the love of Jesus. We share the love of Jesus by: Caring for people Creating faith pathways Building healthy communities Working for justice

When you work with the Salvos, you help make a real difference to the community and the lives of others.

Why work with the Salvos?

The Salvation Army offers a range of employment opportunities across the organisation, including those in community programs, aged care, retail, employment services, corporate and other support services. When you choose to work with the Salvos, you choose to believe in doing good that transforms the lives of people and communities facing hardship or crisis. So, if you are passionate about work that has purpose and satisfaction, are keen on delivering social and sustainable outcomes that change lives, we want to hear from you.

Our employees have access to a range of benefits, plus personal development and career diversity opportunities that deliver real and meaningful benefits. Enjoy flexible working arrangements and a healthy work-life balance, generous salary packaging opportunities, parental leave, purchase leave schemes and much more. The Salvation Army encourages people from all backgrounds, abilities, and identities to apply. We are committed to fostering an inclusive environment that accepts and recognises every person, embraces their strengths and differences, and provide opportunities for all people to achieve their highest potential.

Check out our career page to find out more about our recruitment process and what its like to work at the Salvos. We are always on the lookout for individuals keen to help us fulfil mission to support those in need.

Along with contributing their valuable time to a good cause, volunteers bring much-needed vitality and a fresh perspective through their ideas to the range of roles we have on offer. Whatever your skillset, availability, or areas of interest, we are keen to hear from you.

Check out our volunteer opportunities here.