Senior Business Support Leader | Ops & Team Development

Findmea Pty Ltd; Brisbane; On-site; AUD 79,000 - 112,000; Full time

Job summary

FindMeA is seeking an AO5 Senior Business Support Coordinator in Cannon Hill, Brisbane, to lead a business support team servicing the Queensland Government. The role drives operational improvements, oversees daily operations, and provides strategic support to senior management for service delivery across South East Queensland.

The successful candidate will bring senior business support experience, strong Excel skills, and a proven track record in process improvement, reporting and stakeholder

Qualifications

• Demonstrated experience in senior business support, administration coordination or operational team leadership.
• Advanced Microsoft Excel skills - essential.
• Experience in data analysis, reporting and identifying opportunities for process improvement.
• Strong organisational skills with the ability to manage competing priorities in a fast-paced environment.
• Excellent communication, stakeholder engagement and conflict-resolution skills.

Responsibilities

• Team leadership: Lead, mentor and develop business support staff, providing guidance, training and performance management.
• Operational oversight: Coordinate daily business support activities, manage competing priorities and ensure efficient service delivery across the region.
• Business improvement: Identify process inefficiencies, contribute to operational reviews and support the implementation of business initiatives.
• Reporting and analysis: Utilise advanced Excel skills to analyse data, monitor performance and support informed decision-making.
• Stakeholder engagement: Build effective working relationships with senior management, field staff, operational teams and internal and external stakeholders.
• Governance and compliance: Ensure administrative processes align with departmental policies, procedures and business management systems.
• Issue resolution: Manage escalated enquiries, resolve operational challenges and support positive customer outcomes.

Skills

Team leadership

Advanced Excel

Data analysis

Stakeholder engagement

Governance and compliance

Tools

Microsoft Excel

Job description

FindMeA is seeking an AO5 Senior Business Support Coordinator in Cannon Hill, Brisbane, to lead a business support team servicing the Queensland Government. The role drives operational improvements, oversees daily operations, and provides strategic support to senior management for service delivery across South East Queensland.

The successful candidate will bring senior business support experience, strong Excel skills, and a proven track record in process improvement, reporting and stakeholder