Lead Business Support Manager – Government Ops

Eden Ritchie Recruitment; Brisbane; On-site; AUD 82,000 - 117,000; Full time

Job summary

Eden Ritchie Recruitment is seeking an experienced AO5 Business Support Manager to join a Queensland Government department based in Cannon Hill. You will lead the regional business support function, oversee staff performance, coordinate initiatives and drive process improvements to deliver efficient, customer-focused services.

The role requires strong Excel, data analysis and operational management capabilities, plus excellent communication and stakeholder engagement skills.

Qualifications

• Proven experience leading and managing business support or administrative teams.
• Advanced Microsoft Excel skills – essential.
• Strong operational management, data analysis and process improvement experience.
• Experience managing staff performance, coaching and developing team capability.
• Excellent communication, stakeholder engagement and conflict resolution skills.
• Ability to manage competing priorities and deliver outcomes in a complex environment.
• A proactive, solutions-focused approach with strong attention to detail.

Responsibilities

• Lead, manage and support the daily operations and performance of the business support team.
• Provide high-level administrative and operational advice to senior management and regional staff.
• Coordinate business initiatives, identify process improvements and resolve operational issues.
• Coach, mentor and develop staff to improve capability and service delivery.
• Oversee compliance with departmental policies, procedures and business management systems.
• Manage escalated customer enquiries and maintain strong stakeholder relationships.
• Utilise data analysis and reporting to identify trends and support continuous improvement.
• Promote a positive, safe and inclusive workplace while managing staff performance and conduct.

Skills

Advanced Excel

Data analysis

Process improvement

Staff performance coaching

Stakeholder engagement

Conflict resolution

Communication

Tools

Microsoft Excel

Job description

Eden Ritchie Recruitment is seeking an experienced AO5 Business Support Manager to join a Queensland Government department based in Cannon Hill. You will lead the regional business support function, oversee staff performance, coordinate initiatives and drive process improvements to deliver efficient, customer-focused services.

The role requires strong Excel, data analysis and operational management capabilities, plus excellent communication and stakeholder engagement skills.