Senior Business Support Lead - Data & Process Improvement

Intro Recruitment Solutions; Brisbane; On-site; AUD 79,000 - 112,000; Full time

Job summary

Intro Recruitment Solutions is seeking an experienced Senior Business Support Coordinator to join a large Queensland Government team in Cannon Hill. You will lead a business support function, provide high-level admin support to senior management and drive improvement initiatives.

The role requires strong leadership, advanced Excel, data analysis and stakeholder engagement. You will manage competing priorities in a fast-paced environment and mentor a team of administration staff.

Qualifications

• Previous experience in a senior business support, administration or coordination role.
• Experience leading or supervising staff.
• Advanced Microsoft Excel skills.
• Strong data analysis and reporting capability.
• Experience driving process improvement initiatives.
• Excellent communication and stakeholder engagement skills.
• Ability to manage competing priorities in a fast-paced environment.
• Strong problem-solving skills and a proactive approach.

Responsibilities

• Lead, mentor and support a team of business support staff
• Provide high-level administrative support and advice to senior management
• Coordinate and implement business improvement initiatives
• Manage escalated customer enquiries and stakeholder matters
• Monitor team performance and contribute to operational outcomes
• Ensure compliance with business systems, policies and procedures
• Analyse data and prepare reports to support decision‑making
• Identify and implement process improvement opportunities
• Build and maintain strong stakeholder relationships
• Support staff development through coaching, training and ongoing support

Skills

Senior business support

Administration

Coordination

Excel skills

Data analysis

Process improvement

Communication

Stakeholder management

Prioritisation

Problem solving

Job description

Intro Recruitment Solutions is seeking an experienced Senior Business Support Coordinator to join a large Queensland Government team in Cannon Hill. You will lead a business support function, provide high-level admin support to senior management and drive improvement initiatives.

The role requires strong leadership, advanced Excel, data analysis and stakeholder engagement. You will manage competing priorities in a fast-paced environment and mentor a team of administration staff.