Senior Business Support Coordinator

Eden Ritchie Recruitment; Brisbane; On-site; AUD 82,000 - 117,000; Full time

Job summary

Eden Ritchie Recruitment is seeking an experienced AO5 Business Support Manager to join a Queensland Government department based in Cannon Hill. You will lead the regional business support function, oversee staff performance, coordinate initiatives and drive process improvements to deliver efficient, customer-focused services.

The role requires strong Excel, data analysis and operational management capabilities, plus excellent communication and stakeholder engagement skills.

Qualifications

• Proven experience leading and managing business support or administrative teams.
• Advanced Microsoft Excel skills – essential.
• Strong operational management, data analysis and process improvement experience.
• Experience managing staff performance, coaching and developing team capability.
• Excellent communication, stakeholder engagement and conflict resolution skills.
• Ability to manage competing priorities and deliver outcomes in a complex environment.
• A proactive, solutions-focused approach with strong attention to detail.

Responsibilities

• Lead, manage and support the daily operations and performance of the business support team.
• Provide high-level administrative and operational advice to senior management and regional staff.
• Coordinate business initiatives, identify process improvements and resolve operational issues.
• Coach, mentor and develop staff to improve capability and service delivery.
• Oversee compliance with departmental policies, procedures and business management systems.
• Manage escalated customer enquiries and maintain strong stakeholder relationships.
• Utilise data analysis and reporting to identify trends and support continuous improvement.
• Promote a positive, safe and inclusive workplace while managing staff performance and conduct.

Skills

Advanced Excel

Data analysis

Process improvement

Staff performance coaching

Stakeholder engagement

Conflict resolution

Communication

Tools

Microsoft Excel

Job description

Eden Ritchie Recruitment – Cannon Hill QLD

Eden Ritchie Recruitment is seeking an experienced AO5 Business Support Manager to join a Queensland Government department based in Cannon Hill.

This role will provide high-level operational and administrative leadership across a busy regional business support function. You will be responsible for overseeing staff performance, coordinating business support activities, driving process improvements and ensuring the delivery of efficient, customer-focused services.

Key Responsibilities

• Lead, manage and support the daily operations and performance of the business support team.
• Provide high-level administrative and operational advice to senior management and regional staff.
• Coordinate business initiatives, identify process improvements and resolve operational issues.
• Coach, mentor and develop staff to improve capability and service delivery.
• Oversee compliance with departmental policies, procedures and business management systems.
• Manage escalated customer enquiries and maintain strong stakeholder relationships.
• Utilise data analysis and reporting to identify trends and support continuous improvement.
• Promote a positive, safe and inclusive workplace while managing staff performance and conduct.

To be successful in this role, you will demonstrate:

• Proven experience leading and managing business support or administrative teams.
• Advanced Microsoft Excel skills – essential.
• Strong operational management, data analysis and process improvement experience.
• Experience managing staff performance, coaching and developing team capability.
• Excellent communication, stakeholder engagement and conflict resolution skills.
• Ability to manage competing priorities and deliver outcomes in a complex environment.
• A proactive, solutions-focused approach with strong attention to detail.

Previous experience within Queensland Government or a similarly complex organisation will be highly regarded.

This is a fantastic opportunity to take on a leadership role within a busy government environment, contribute to business improvements and support the delivery of essential regional services.

For more information or to discuss the role, please contact Bree Woods on ****@edenritchie.com.au or 07 3230 0***.

Additional information

• $72.50 per hour + superannuation
• Cannon Hill location | Queensland Government opportunity
• Contract until 26 March 2027 | Potential extension