Senior Business Support Lead: Process Improvement & Leadership (Contract)

Synergie; Brisbane; Presencial; AUD 90.000 - 96.000; Jornada completa

Descripción de la vacante

Synergie Australia is seeking an AO5 Senior Business Support Coordinator for a trusted Government client located in Cannon Hill, Brisbane. You will lead the overall business support function, oversee staff, and provide high-level administrative support across the region.

The role requires advanced Excel, strong leadership, and proven capability in data analysis, process improvement and stakeholder engagement. Duration until March 2027 with potential extension; attractive hourly pay with super.

Formación

• Experience leading business support or administrative teams.
• Strong data analysis and reporting skills.
• Advanced Microsoft Excel knowledge and practical experience.
• Ability to build relationships and influence outcomes.
• Experience implementing business processes within large organisations.
• Strong written and verbal communication skills.
• Professional, accountable and inclusive leadership approach.

Responsabilidades

• Lead the overall function and performance of a business support section.
• Oversee, support and coordinate field-based and business support employees.
• Provide high-level administrative advice across the region.
• Manage staff performance, conduct and professional development.
• Lead, coach and train employees to strengthen their skills and knowledge.
• Coordinate the implementation of business initiatives.
• Identify and resolve issues affecting the successful delivery of initiatives.
• Provide advice to senior management on administrative and operational matters.
• Review work practices and recommend process improvements.
• Analyse operational data to identify trends, risks and opportunities.
• Provide advice on integrated business management systems.
• Ensure processes and procedures comply with established business systems.
• Coordinate responses to escalated customer enquiries.
• Build productive relationships and resolve stakeholder concerns.
• Motivate employees to achieve strong service and performance outcomes.
• Promote a safe, respectful and equitable working environment.
• Support diversity and inclusion strategies across the workforce.

Conocimientos

People leadership

Advanced Microsoft Excel

Data analysis

Process improvement

Stakeholder management

Communication

Descripción del empleo

Synergie Australia is seeking an AO5 Senior Business Support Coordinator for a trusted Government client located in Cannon Hill, Brisbane. You will lead the overall business support function, oversee staff, and provide high-level administrative support across the region.

The role requires advanced Excel, strong leadership, and proven capability in data analysis, process improvement and stakeholder engagement. Duration until March 2027 with potential extension; attractive hourly pay with super.