Senior Business Support Coordinator (State Gov)

Findmea Pty Ltd; Brisbane; On-site; AUD 79,000 - 112,000; Full time

Job summary

FindMeA is seeking an AO5 Senior Business Support Coordinator in Cannon Hill, Brisbane, to lead a business support team servicing the Queensland Government. The role drives operational improvements, oversees daily operations, and provides strategic support to senior management for service delivery across South East Queensland.

The successful candidate will bring senior business support experience, strong Excel skills, and a proven track record in process improvement, reporting and stakeholder

Qualifications

• Demonstrated experience in senior business support, administration coordination or operational team leadership.
• Advanced Microsoft Excel skills - essential.
• Experience in data analysis, reporting and identifying opportunities for process improvement.
• Strong organisational skills with the ability to manage competing priorities in a fast-paced environment.
• Excellent communication, stakeholder engagement and conflict-resolution skills.

Responsibilities

• Team leadership: Lead, mentor and develop business support staff, providing guidance, training and performance management.
• Operational oversight: Coordinate daily business support activities, manage competing priorities and ensure efficient service delivery across the region.
• Business improvement: Identify process inefficiencies, contribute to operational reviews and support the implementation of business initiatives.
• Reporting and analysis: Utilise advanced Excel skills to analyse data, monitor performance and support informed decision-making.
• Stakeholder engagement: Build effective working relationships with senior management, field staff, operational teams and internal and external stakeholders.
• Governance and compliance: Ensure administrative processes align with departmental policies, procedures and business management systems.
• Issue resolution: Manage escalated enquiries, resolve operational challenges and support positive customer outcomes.

Skills

Team leadership

Advanced Excel

Data analysis

Stakeholder engagement

Governance and compliance

Tools

Microsoft Excel

Job description

Senior Business Support Coordinator (State Gov)

AO5 Senior Business Support Coordinator | $69.21/hr + Super

Cannon Hill, Brisbane | Queensland Government

Lead a team. Drive operational improvements. Make a genuine impact.

Are you an experienced government professional who thrives on leading teams, improving business operations and supporting high-performing service delivery?

FindMeA is recruiting an AO5 Senior Business Support Coordinator to join a Queensland Government team based in Cannon Hill.

This is an opportunity for a capable and proactive leader to take ownership of a busy business support function, influence operational outcomes and play an important role in supporting service delivery across South East Queensland.

The opportunity

$69.21 per hour + super

Contract: 9 November 2026 - 26 March 2027 (Likely extension)

Potential for extension

AO5-level leadership and operational responsibility

Opportunity to contribute to business improvement and team development

About the role

This position goes beyond traditional administration.

You'll be responsible for overseeing the performance and daily operations of a business support team, ensuring administrative processes, systems and service delivery standards are operating effectively.

Working closely with senior management, you'll provide operational advice, coordinate business initiatives and support staff to deliver consistent, high-quality outcomes.

Your responsibilities will include:

• Team leadership: Lead, mentor and develop business support staff, providing guidance, training and performance management.
• Operational oversight: Coordinate daily business support activities, manage competing priorities and ensure efficient service delivery across the region.
• Business improvement: Identify process inefficiencies, contribute to operational reviews and support the implementation of business initiatives.
• Reporting and analysis: Utilise advanced Excel skills to analyse data, monitor performance and support informed decision-making.
• Stakeholder engagement: Build effective working relationships with senior management, field staff, operational teams and internal and external stakeholders.
• Governance and compliance: Ensure administrative processes align with departmental policies, procedures and business management systems.
• Issue resolution: Manage escalated enquiries, resolve operational challenges and support positive customer outcomes.

What will you need to be successful in this role?

You'll be a confident and proactive leader who can balance operational demands with developing a high-performing team.

You’ll bring:

• Demonstrated experience in senior business support, administration coordination or operational team leadership.
• Proven ability to lead, coach and develop staff while maintaining accountability for team performance.
• Advanced Microsoft Excel skills - essential.
• Experience in data analysis, reporting and identifying opportunities for process improvement.
• Strong organisational skills with the ability to manage competing priorities in a fast-paced environment.
• Excellent communication, stakeholder engagement and conflict-resolution skills.
• Sound judgement, initiative and the confidence to provide operational advice to senior management.
• A strong understanding of governance, compliance and established business processes.
• Previous Queensland Government experience will be highly regarded, particularly within AO4-AO5 business support, operational coordination, administration management or similar positions.

Why consider this opportunity?

If you've developed your career in government administration and are ready to take greater ownership of operational performance, this could be an excellent next move.

You'll have the opportunity to apply your leadership experience, strengthen business processes and support a team responsible for important services across the region.

It's a role suited to someone who enjoys being hands-on, takes pride in developing others and wants to contribute beyond their individual workload.

We're moving quickly on this opportunity, with a proposed commencement date of 9 November 2026.

FindMeA is committed to supporting inclusive recruitment practices and welcomes applications from candidates with diverse backgrounds and experiences.