Senior Business Analysis Lead – ITSM & IAM Transformation

Teachers Mutual Bank Limited; Sydney; On-site; AUD 120,000 - 170,000; Full time

Job summary

Teachers Mutual Bank Limited is seeking a senior business analyst leader to drive a multi-year technology transformation. You will lead a small BA team, deliver complex technology initiatives, and shape ServiceNow ITSM/ITOM/CMDB capabilities while aligning risk and regulatory requirements.

You'll collaborate across Risk, Cyber and external partners, coaching analysts and ensuring quality through testing and operational readiness. Experience in IAM/IAG/PAM and ITIL is desirable.

Qualifications

• Senior business analysis experience delivering complex technology initiatives.
• Hands-on ServiceNow ITSM exposure including ITOM, CMDB or discovery.
• Understanding of ITIL, service ownership and ServiceNow CDM concepts.
• Experience across Identity and Access Management or Privileged Access initiatives.

Responsibilities

• Lead end-to-end business analysis across complex technology projects from discovery to implementation.
• Define current and future states, workflows, requirements and acceptance criteria.
• Shape ServiceNow ITSM/ITOM/CMDB requirements including service mapping and self-service needs.
• Translate risk, control and regulatory obligations into testable workflows and reports.
• Coach and develop a small BA team and coordinate BA demand across projects.

Skills

Senior BA

ServiceNow ITSM

IAM/IAG/PAM

Coaching BA team

ITIL knowledge

Education

Information Technology degree

Tools

ServiceNow ITSM

ITOM

CMDB

Discovery

Service Mapping

Job description

Teachers Mutual Bank Limited is seeking a senior business analyst leader to drive a multi-year technology transformation. You will lead a small BA team, deliver complex technology initiatives, and shape ServiceNow ITSM/ITOM/CMDB capabilities while aligning risk and regulatory requirements.

You'll collaborate across Risk, Cyber and external partners, coaching analysts and ensuring quality through testing and operational readiness. Experience in IAM/IAG/PAM and ITIL is desirable.