Manager, Business Analysis - Technology

Teachers Mutual Bank Limited; Sydney; On-site; AUD 120,000 - 170,000; Full time

Job summary

Teachers Mutual Bank Limited is seeking a senior business analyst leader to drive a multi-year technology transformation. You will lead a small BA team, deliver complex technology initiatives, and shape ServiceNow ITSM/ITOM/CMDB capabilities while aligning risk and regulatory requirements.

You'll collaborate across Risk, Cyber and external partners, coaching analysts and ensuring quality through testing and operational readiness. Experience in IAM/IAG/PAM and ITIL is desirable.

Qualifications

• Senior business analysis experience delivering complex technology initiatives.
• Hands-on ServiceNow ITSM exposure including ITOM, CMDB or discovery.
• Understanding of ITIL, service ownership and ServiceNow CDM concepts.
• Experience across Identity and Access Management or Privileged Access initiatives.

Responsibilities

• Lead end-to-end business analysis across complex technology projects from discovery to implementation.
• Define current and future states, workflows, requirements and acceptance criteria.
• Shape ServiceNow ITSM/ITOM/CMDB requirements including service mapping and self-service needs.
• Translate risk, control and regulatory obligations into testable workflows and reports.
• Coach and develop a small BA team and coordinate BA demand across projects.

Skills

Senior BA

ServiceNow ITSM

IAM/IAG/PAM

Coaching BA team

ITIL knowledge

Education

Information Technology degree

Tools

ServiceNow ITSM

ITOM

CMDB

Discovery

Service Mapping

Job description

This is an opportunity to combine hands-on senior business analysis with the leadership of a small BA team. You'll play an important role in Teachers Mutual Bank Limited's funded, multi-year technology transformation, shaping practical solutions across service management, operational resilience, identity and privileged access.

Around 80% of your role will focus on delivering complex technology initiatives, with the remaining time dedicated to coaching, quality assurance and coordinating BA capability. You'll work across legacy systems and emerging platforms, influencing the future state while seeing the direct impact of your work within a purpose-led mutual bank.

Why this role matters

Technology is central to the bank's growth and the experiences it provides to members and employees. Your work will help create clearer system information, stronger technology controls and more resilient services that can be maintained beyond individual projects.

In your first year, you'll contribute to initiatives spanning ServiceNow, IT service management, identity governance and privileged access management.

What you'll do

• Lead end-to-end business analysis across complex technology projects, resolving ambiguity and aligning business, technology, Risk, Cyber and external partners.
• Define current and future states, process flows, requirements, user stories, acceptance criteria and traceability through testing, implementation and operational readiness.
• Shape ServiceNow ITSM, ITOM, CMDB, discovery, service mapping, monitoring integrations, service catalogue and employee self-service requirements.
• Translate risk, control and regulatory obligations into testable workflows, approvals, evidence and reporting.
• Define requirements across IAM, IGA and PAM, including identity lifecycles, access governance, application onboarding and privileged access.
• Coach and support a small team of Business Analysts, maintaining quality standards and coordinating BA demand across technology projects.

What you'll bring

• Senior business analysis experience delivering complex technology initiatives from discovery through to implementation and operational readiness.
• Hands-on experience with ServiceNow ITSM, with exposure to ITOM, CMDB, discovery, service mapping, employee self-service or monitoring integrations.
• An understanding of ITIL, service ownership, service dependencies and ServiceNow's Common Service Data Model.
• Significant experience across Identity and Access Management, Identity Governance and Administration or Privileged Access Management initiatives.
• Experience defining identity lifecycle, access approval, role and entitlement, segregation of duties, certification or privileged-access requirements.
• Experience coaching or managing Business Analysts while remaining actively involved in project delivery.
• Strong facilitation and process-design capability, with the judgement to align technical, business, risk and vendor stakeholders.

Nice to have

• Experience working in banking, financial services or another regulated environment.
• Experience translating regulatory or risk obligations into operational controls and evidence.
• Tertiary qualifications in information technology, business analysis or a related discipline.
• A recognised business analysis certification.

About TMBL

Teachers Mutual Bank Limited is one of Australia's largest mutual banks.

For 60 years, we've been helping Australians achieve their financial goals while staying true to our purpose: banking for good.

As a 100% member-owned bank, our profits are reinvested to benefit our members, communities and the causes that matter most. Our commitment to social and environmental impact is embedded in everything we do - from the products and services we offer to the way we support our people and communities.

We're proud to be a Certified B Corp, reflecting our commitment to high standards of social and environmental performance, transparency and accountability.

Across our five retail brands, we support more than 280,000 members, including many working in education, emergency services and healthcare - people who make a difference in communities every day.

When you join our bank, you'll become part of a values-led organisation where passion, excellence, growth and sustainability guide the way we work. Together, we're creating an inclusive culture, delivering great member experiences, and proving that banking can be a force for good.

Teachers Mutual Bank Ltd may conduct a background or reference check (or both) as part of the recruitment process. By applying you agree to cooperate fully in those procedures and understand that an offer is subject to the satisfactory outcome of those checks, at the discretion of Teachers Mutual Bank Ltd.