Senior AWS Connect Lead Engineer

Aussie IT Jobs

Sydney

On-site

AUD 180,000 - 240,000

Full time

5 days ago

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Job summary

Aussie IT Jobs in Sydney seeks an AWS Connect Technical Lead to own architecture, delivery and operability of the Amazon Connect platform. You will lead design decisions for contact flows, integration with Lex, Lambda, Kinesis and CTR analytics, and drive DevOps practices for configuration management.

You will mentor engineers, balance business and technical requirements, collaborate with AWS, vendors and internal stakeholders, and push for resiliency, security (SSO/SAML) and customer experience

Qualifications

Experience leading AWS Connect deployments at scale.
Strong ability to design contact flows and integration patterns.
Proven leadership and mentoring capabilities.

Responsibilities

Own architecture and platform delivery for Amazon Connect.
Drive security, observability and operational excellence.
Collaborate across AWS, vendors and internal teams.

Skills

Technical leadership

Architecture design

Platform administration

Verbal/written communication

Tools

Amazon Connect

Amazon Lex

AWS Lambda

Kinesis

CTR analytics

SAML/SSO

DevOps

IaC

Troubleshooting

Job description

You will mentor engineers, balance business and technical requirements, collaborate with AWS, vendors and internal stakeholders, and push for resiliency, security (SSO/SAML) and customer experience

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