AWS Connect Technical Lead — Architect & Automate CX
Tata Consultancy Services
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Job summary
Tata Consultancy Services (TCS) Australia is seeking an AWS Connect Technical Lead/Sr Engineer to drive enterprise-scale Amazon Connect programs in Sydney, Melbourne, or Brisbane. You will architect, implement, and operate sophisticated contact-center solutions leveraging Lex, Lambda, Kinesis, and secure identity patterns.
You will mentor engineers, shape delivery outcomes, and collaborate with cross-functional teams and vendors to ensure resiliency, scalability and superb customer experience
Qualifications
- Experience leading Amazon Connect implementations in enterprise environments.
- Strong knowledge of Contact Flows, Lex, and CRM integration.
- Proven ability to design secure, scalable Connect architectures.
Responsibilities
- Provide authoritative technical leadership for the Amazon Connect platform.
- Owns technical delivery outcomes and platform quality standards.
- Coaches and mentors engineers to build long-term Amazon Connect capability.
- Proactively identifies design, delivery and operational risks.
- Collaborates effectively across AWS, vendors and internal stakeholders.
- Leads platform simplification and automation outcomes.
- Promotes operational excellence, resiliency and customer experience outcomes.
Skills
Tools
Job description
Tata Consultancy Services (TCS) Australia is seeking an AWS Connect Technical Lead/Sr Engineer to drive enterprise-scale Amazon Connect programs in Sydney, Melbourne, or Brisbane. You will architect, implement, and operate sophisticated contact-center solutions leveraging Lex, Lambda, Kinesis, and secure identity patterns.
You will mentor engineers, shape delivery outcomes, and collaborate with cross-functional teams and vendors to ensure resiliency, scalability and superb customer experience
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