AWS Connect Technical Lead/Sr Engineer

Aussie IT Jobs; Sydney; On-site; AUD 180,000 - 240,000; Full time

Job summary

Aussie IT Jobs in Sydney seeks an AWS Connect Technical Lead to own architecture, delivery and operability of the Amazon Connect platform. You will lead design decisions for contact flows, integration with Lex, Lambda, Kinesis and CTR analytics, and drive DevOps practices for configuration management.

You will mentor engineers, balance business and technical requirements, collaborate with AWS, vendors and internal stakeholders, and push for resiliency, security (SSO/SAML) and customer experience

Qualifications

• Experience leading AWS Connect deployments at scale.
• Strong ability to design contact flows and integration patterns.
• Proven leadership and mentoring capabilities.

Responsibilities

• Own architecture and platform delivery for Amazon Connect.
• Drive security, observability and operational excellence.
• Collaborate across AWS, vendors and internal teams.

Skills

Technical leadership

Architecture design

Platform administration

Verbal/written communication

Tools

Amazon Connect

Amazon Lex

AWS Lambda

Kinesis

CTR analytics

SAML/SSO

DevOps

IaC

Troubleshooting

Job description

Job Description (JD): AWS Connect Technical Lead/Sr Engineer

Key Technical Skills:

• Amazon Connect architecture, configuration and platform administration
• Contact Flows, routing strategies, queues, profiles and customer journeys
• Amazon Lex bot integration and conversational AI design
• Connect APIs, Lambda integrations and event-driven architectures
• Contact Trace Records (CTR), Kinesis streaming and analytics integrations
• Amazon Connect security, SAML/SSO and identity integration patterns
• Workforce Management, Quality Management and Contact Lens capabilities
• Connect platform troubleshooting, operational support and service optimisation
• Infrastructure as Code and DevOps adoption for Amazon Connect configuration management

Technical Lead Behaviours

• Provides authoritative technical leadership for the Amazon Connect platform
• Drives solution design alignment
• Owns technical delivery outcomes and platform quality standards
• Helps inform decisions balancing business and technical requirements
• Coaches and mentors engineers to build long-term Amazon Connect capability
• Proactively identifies design, delivery and operational risks
• Collaborates effectively across AWS, vendors and internal stakeholders
• Leads platform simplification and automation outcomes
• Promotes operational excellence, resiliency and customer experience outcomes