Senior Auto Workshop Controller – Lead & Optimize Repairs

mycar; Ryde; Presencial; AUD 65.000 - 85.000; Jornada completa

Descripción de la vacante

mycar is seeking a Workshop Controller to allocate jobs to technicians, ensuring efficient workflow and high-quality repairs across the workshop. You will guide technicians in troubleshooting mechanical issues and provide practical solutions, while focusing on exceptional customer service and team performance.

This role is ideal for someone with senior technician or supervisory experience in the automotive sector, and a strong understanding of workshop operations.

Formación

• Hold a Certificate 3 in Light Vehicle Automotive as a baseline qualification.
• Proven background in managing a team of Technicians.
• Strong understanding of workshop workflow and prioritisation.
• Capable of meeting budgets and deadlines.
• Ability to handle pressure in a busy workshop environment.
• Excellent communication and organisation skills.
• Broad mechanical/tyre knowledge across vehicle brands.
• Valid Australian driver’s licence.

Responsabilidades

• Allocate jobs to technicians to ensure workflow efficiency and high-quality repairs.
• Collaborate with technicians to troubleshoot problems and provide guidance and solutions.
• Drive superior customer service and ensure customer satisfaction while maintaining a high-functioning team.

Conocimientos

Team leadership

Workflow management

Communication skills

Budget & deadlines management

Ability to work under pressure

Mechanical/tyre knowledge

Australian driver’s licence

Educación

Certificate 3 in Light Vehicle Automotive

Descripción del empleo

mycar is seeking a Workshop Controller to allocate jobs to technicians, ensuring efficient workflow and high-quality repairs across the workshop. You will guide technicians in troubleshooting mechanical issues and provide practical solutions, while focusing on exceptional customer service and team performance.

This role is ideal for someone with senior technician or supervisory experience in the automotive sector, and a strong understanding of workshop operations.