Workshop Controller: Lead Tech Team & Customer Care

mycar; Melbourne; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Professional development programs

Wellness programs

Discounts on services

Job summary

mycar is seeking an Automotive Workshop Controller for Knox City to allocate jobs, guide technicians, and ensure efficient workflow and high-quality repairs. The role emphasizes leading a team, troubleshooting issues, and delivering excellent customer service in a busy workshop.

The ideal candidate will have leadership experience, a strong understanding of workshop processes, and a commitment to safety and quality standards.

Qualifications

• Experience leading a team of technicians in a busy workshop.
• Strong communication and organisational skills.
• Ability to mentor and guide junior staff.

Responsibilities

• Allocate jobs to technicians to optimise workflow and quality of repairs.
• Troubleshoot problems and provide guidance on mechanical issues.
• Drive high levels of customer service and satisfaction.
• Maintain a high functioning team under pressure.

Skills

Team management

Leadership

Customer service

Communication

Education

Certificate 3 in Light Vehicle Automotive

Job description

mycar is seeking an Automotive Workshop Controller for Knox City to allocate jobs, guide technicians, and ensure efficient workflow and high-quality repairs. The role emphasizes leading a team, troubleshooting issues, and delivering excellent customer service in a busy workshop.

The ideal candidate will have leadership experience, a strong understanding of workshop processes, and a commitment to safety and quality standards.