Senior Administration & Scheduling Officer

Mater Health Services; Brisbane; On-site; AUD 55,000 - 61,000; Full time

Benefits offered by this job

Salary packaging

Staff benefits

Job summary

Mater Health Services in Brisbane is seeking a Senior Administration Officer to join the Appointment Management team on a permanent full-time basis. The role focuses on scheduling, patient records, and ensuring referrals and waitlists comply with hospital policies.

You will use IPM and Verdi for patient information, maintain confidentiality, and work to meet multiple KPIs in a busy clinic setting. Shifts are Mon-Fri 7.36 hours (6am–6pm clinic hours) with potential out-of-hours as required.

Qualifications

• Extensive experience in customer service and administration.
• Strong time management and organisational skills.
• Excellent customer service and interpersonal communication abilities.

Responsibilities

• Provide exceptional customer service to patients and clients.
• Record outpatient service events per hospital guidelines and timeframes.
• Liaise effectively with clinical and administrative staff to ensure accurate scheduling.
• Ensure referrals and waitlists are managed per policies.
• Maintain patient information in hospital systems (IPM, Verdi) with confidentiality.
• Identify and escalate booking conflicts to Administration Coordinators.

Skills

Customer service

Administration

Time management

Organisational skills

Interpersonal communication

Tools

Excel

IPM

Verdi

Patient Administration systems

Job description

Mater Health Services in Brisbane is seeking a Senior Administration Officer to join the Appointment Management team on a permanent full-time basis. The role focuses on scheduling, patient records, and ensuring referrals and waitlists comply with hospital policies.

You will use IPM and Verdi for patient information, maintain confidentiality, and work to meet multiple KPIs in a busy clinic setting. Shifts are Mon-Fri 7.36 hours (6am–6pm clinic hours) with potential out-of-hours as required.