Outpatient Administration Specialist - Scheduling and Referrals

Queensland Health; Cairns Regional; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Salary packaging

Generous superannuation

Career development opportunities

Attractive remuneration

Healthy work-life balance

Job summary

Queensland Health's Cairns and Hinterland Hospital and Health Service is seeking an Administration Referral Officer to coordinate outpatient referrals, maintain electronic patient records, and manage clinic scheduling and waitlists.

You will provide high-quality administrative and customer service support to patients, clinical staff and external partners while ensuring compliance with organisational policies and governance. This is a full-time role within Far North Queensland's health network.

Responsibilities

• Coordinate outpatient referrals and triage clinical bookings to ensure timely appointments.
• Maintain and update electronic patient records with accuracy and confidentiality.
• Assist with clinic scheduling, waitlists and coordination with clinical staff.
• Represent the service professionally to patients, staff and external stakeholders while following governance and policy frameworks.

Job description

Queensland Health's Cairns and Hinterland Hospital and Health Service is seeking an Administration Referral Officer to coordinate outpatient referrals, maintain electronic patient records, and manage clinic scheduling and waitlists.

You will provide high-quality administrative and customer service support to patients, clinical staff and external partners while ensuring compliance with organisational policies and governance. This is a full-time role within Far North Queensland's health network.