Senior Administration Officer - Appointment Management

Mater Health Services; Brisbane; On-site; AUD 55,000 - 61,000; Full time

Benefits offered by this job

Salary packaging

Staff benefits

Job summary

Mater Health Services in Brisbane is seeking a Senior Administration Officer to join the Appointment Management team on a permanent full-time basis. The role focuses on scheduling, patient records, and ensuring referrals and waitlists comply with hospital policies.

You will use IPM and Verdi for patient information, maintain confidentiality, and work to meet multiple KPIs in a busy clinic setting. Shifts are Mon-Fri 7.36 hours (6am–6pm clinic hours) with potential out-of-hours as required.

Qualifications

• Extensive experience in customer service and administration.
• Strong time management and organisational skills.
• Excellent customer service and interpersonal communication abilities.

Responsibilities

• Provide exceptional customer service to patients and clients.
• Record outpatient service events per hospital guidelines and timeframes.
• Liaise effectively with clinical and administrative staff to ensure accurate scheduling.
• Ensure referrals and waitlists are managed per policies.
• Maintain patient information in hospital systems (IPM, Verdi) with confidentiality.
• Identify and escalate booking conflicts to Administration Coordinators.

Skills

Customer service

Administration

Time management

Organisational skills

Interpersonal communication

Tools

Excel

IPM

Verdi

Patient Administration systems

Job description

About the role

The Mater Hospital Administration Team has an exciting opportunity for an experienced Senior Administration Officer to join the Appointment Management team in this permanent full-time (38 hours per week) opportunity.

This role is based at Mater's South Brisbane Campus. You will work predominantly day shifts on Monday - Friday working a 7.36hr shift. The successful candidate will require availability from 7am - 4:30pm. Our clinics are open 6am-6pm, you might be called to work outside your usual hours if required by the clinic.

Salary range: $39.79 - $44.25 per hour plus superannuation and access to not-for-profit salary packaging up to $15,900 + access to many staff benefits!

What you'll be doing

As a Senior Administration Officer within Appointment Management, your role will involve but will not be limited to:

• Provide exceptional customer service to patient and clients
• Record outpatient service events in accordance with hospital guidelines and clinical timeframes
• Liaise effectively with clinical and administrative staff to ensure accurate scheduling
• Ensure referrals and waitlists are managed appropriately in accordance with relevant policies
• Maintain a high level of discretion and confidentiality, complying with administration, and financial policy and procedures, and maintain accurate patient information in hospital systems such as IPM and Verdi
• Identify and upscale booking conflicts, access issues, or capacity constraints to relevant Administration Coordinators or managers
• Comply with privacy and confidentiality requirements and uphold professional standards in all communications
• Maintaining and meeting multiple KPIs on a daily basis

About you

The ideal candidate will have extensive experienced in customer service and administration.

• Highly developed time management and organisational skills
• Strong computer skills including competence in using Excel, and Patient Administration systems (or the ability to quickly learn new systems)
• Excellent customer service and interpersonal communication skills
• Ability to organise and prioritise work effectively within a busy, fast-paced, demanding environment
• Availability for all shifts across a 5-day working week between 6am to 7:00pm

Why join us?

Mater is Queensland's largest not-for-profit network of public and private hospitals and healthcare services, bringing together world-class expertise across healthcare, education, fundraising & philanthropy and research. With more than 14,000 employees, 13 facilities and almost 700,000 patients cared for each year, we're committed to empowering people to live better lives through improved health and wellbeing.

At Mater, our people are at the heart of everything we do. You'll join a values-driven organisation that combines compassionate care with innovation, education and research, creating meaningful career opportunities while making a genuine difference in the communities we serve.

What's in it for you?

• Career growth opportunities across healthcare, corporate, research and leadership pathways
• Professional development and learning through Mater Education and internal development programs
• Generous salary packaging to help maximise your take-home pay
• Health and wellbeing support, including EAP, pastoral care and discounted private health insurance
• Fitness Passport access and a range of lifestyle, retail and travel discounts
• Discounted parking and reduced prices at Mater cafés and coffee outlets
• A supportive culture where your contributions are recognised and your development matters

Whether you're looking to grow your career, develop new skills or be part of something meaningful, Mater provides the opportunity to thrive while making a lasting impact.

Be part of something bigger. Make your move with Mater. #GetBetterWithMater

Mater offers a safe, supportive, flexible and inclusive workplace where everyone is valued. We welcome applications from people of all backgrounds and abilities.Visit our Reconciliation webpage.

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