Senior Administration Officer - Appointment Management

Mater Group; Brisbane; On-site; AUD 55,000 - 61,000; Full time

Job summary

Mater Group is seeking a Senior Administration Officer for Appointment Management in Brisbane. This permanent full-time role involves day shifts from 6am to 7pm across a Monday–Friday schedule, with potential for after-hours at clinic discretion.

Salary ranges from AUD 39.79 to AUD 44.25 per hour, plus superannuation and not-for-profit salary packaging benefits. You will support patient services, maintain accurate scheduling, and coordinate with clinical staff.

Qualifications

• Extensive experience in customer service and administration.
• Strong organisational and time management skills.
• Proficiency with Excel and patient administration software.

Responsibilities

• Provide exceptional customer service to patients and clients.
• Record outpatient service events per hospital guidelines.
• Coordinate scheduling with clinical and administrative staff.
• Manage referrals and waitlists per policy.
• Maintain patient information in hospital systems (IPM, Verdi).
• Identify booking conflicts and escalate to coordinators or managers.
• Ensure privacy and professional communications across channels.
• Meet daily KPIs.

Skills

Customer service

Administrative skills

Excel

Tools

IPM

Verdi

Patient Administration systems

Job description

Senior Administration Officer - Appointment Management

The Mater Hospital Administration Team has an exciting opportunity for an experienced Senior Administration Officerto join the Appointment Management team in this permanent full-time (38 hours per week) opportunity.

This role is based at Mater’s South Brisbane Campus. You will work predominantly day shifts on Monday – Friday working a 7.36hr shift. The successful candidate will require availability from 7am - 4:30pm. Our clinics are open 6am-6pm, you might be called to work outside your usual hours if required by the clinic.

Salary range: $39.79 - $44.25 per hourplus superannuationandaccess to not-for-profit salary packaging up to $15,900+access to many staff benefits!

What you’ll be doing

As a Senior Administration Officer within Appointment Management, your role will involve but will not be limited to:

• Provide exceptional customer service to patient and clients
• Record outpatient service events in accordance with hospital guidelines and clinical timeframes
• Liaise effectively with clinical and administrative staff to ensure accurate scheduling
• Ensure referrals and waitlists are managed appropriately in accordance with relevant policies
• Maintain a high level of discretion and confidentiality, complying with administration, and financial policy and procedures, and maintain accurate patient information in hospital systems such as IPM and Verdi
• Identify and elevate booking conflicts, access issues, or capacity constraints to relevant Administration Coordinators or managers
• Comply with privacy and confidentiality requirements and uphold professional standards in all communications
• Maintaining and meeting multiple KPI’s on a daily basis

About you

The ideal candidate will have extensive experienced in customer service and administration.

• Highly developed time management and organisational skills
• Strong computer skills including competence in using Excel, and Patient Administration systems (or the ability to quickly learn new systems)
• Excellent customer service and interpersonal communication skills
• Ability to organise and prioritise work effectively within a busy, fast-paced, demanding environment
• Availability for all shifts across a 5-day working week between 6am to 7:00pm

Mater is Queensland’s largest not-for-profit network of public and private hospitals and healthcare services, bringing together world‑class expertise across healthcare, education, fundraising & philanthropy and research. With more than 14,000 employees, 13 facilities and almost 700,000 patients cared for each year, we're committed to empowering people to live better lives through improved health and wellbeing.

At Mater, our people are at the heart of everything we do. You'll join a values-driven organisation that combines compassionate care with innovation, education and research, creating meaningful career opportunities while making a genuine difference in the communities we serve.

What’s in it for you?

• Career growth opportunities across healthcare, corporate, research and leadership pathways
• Professional development and learning through Mater Education and internal development programs