Senior Appointment Administrator – Patient Scheduling

Mater Group; Brisbane; On-site; AUD 55,000 - 61,000; Full time

Job summary

Mater Group is seeking a Senior Administration Officer for Appointment Management in Brisbane. This permanent full-time role involves day shifts from 6am to 7pm across a Monday–Friday schedule, with potential for after-hours at clinic discretion.

Salary ranges from AUD 39.79 to AUD 44.25 per hour, plus superannuation and not-for-profit salary packaging benefits. You will support patient services, maintain accurate scheduling, and coordinate with clinical staff.

Qualifications

• Extensive experience in customer service and administration.
• Strong organisational and time management skills.
• Proficiency with Excel and patient administration software.

Responsibilities

• Provide exceptional customer service to patients and clients.
• Record outpatient service events per hospital guidelines.
• Coordinate scheduling with clinical and administrative staff.
• Manage referrals and waitlists per policy.
• Maintain patient information in hospital systems (IPM, Verdi).
• Identify booking conflicts and escalate to coordinators or managers.
• Ensure privacy and professional communications across channels.
• Meet daily KPIs.

Skills

Customer service

Administrative skills

Excel

Tools

IPM

Verdi

Patient Administration systems

Job description

Mater Group is seeking a Senior Administration Officer for Appointment Management in Brisbane. This permanent full-time role involves day shifts from 6am to 7pm across a Monday–Friday schedule, with potential for after-hours at clinic discretion.

Salary ranges from AUD 39.79 to AUD 44.25 per hour, plus superannuation and not-for-profit salary packaging benefits. You will support patient services, maintain accurate scheduling, and coordinate with clinical staff.