Senior Administration Officer - Appointment Management Team

Mater Group; Brisbane; On-site; AUD 55,000 - 61,000; Full time

Benefits offered by this job

Salary packaging

Health & wellbeing support

Fitness Passport

Discounted parking

Career development opportunities

Job summary

Mater Hospital is seeking a Senior Administration Officer in the Appointment Management team, based at the South Brisbane Campus. This fixed-term full-time role (38 hours/week) runs until 5 January 2028, with day shifts Mon–Fri and 7.36-hour days.

Salary is $39.79–$44.25 per hour, plus superannuation and access to salary packaging up to $18,550, plus staff benefits. Key duties include patient scheduling, managing referrals and waitlists, data entry in IPM and Verdi, and maintaining

Qualifications

• Customer service experience is required.
• Strong time management and organisational skills.
• Proficiency in Excel and Patient Administration systems or ability to learn quickly.
• Excellent communication and interpersonal skills.
• Ability to handle confidential information in a busy hospital environment.

Responsibilities

• Provide exceptional customer service to patients and clients.
• Record outpatient service events in accordance with guidelines and timeframes.
• Liaise with clinical and administrative staff to ensure accurate scheduling.
• Ensure referrals and waitlists are managed per policies.
• Maintain patient information in IPM and Verdi with confidentiality.
• Identify and escalate booking conflicts or capacity issues.

Skills

Customer service

Time management

Excel

Patient Administration systems

Communication

Organisational skills

Work across shifts

Tools

IPM

Verdi

Job description

Senior Administration Officer - Appointment Management Team

The Mater Hospital Administration Team has an exciting opportunity for an experienced Senior Administration Officer to join the Appointment Management team in this fixed term full-time (38 hours per week) opportunity until 5th January 2028.

This role is based at Mater’s South Brisbane Campus. You will work predominantly day shifts on Monday – Friday working a 7.36hr shift. The successful candidate will require availability from 7am - 4:30pm. Our clinics are open 6am-6pm, you might be called to work outside your usual hours if required by the clinic.

Salary range: $39.79 – $44.25 per hourplus superannuationandaccess to not-for-profit salary packaging up to $18,550 +access to many staff benefits!

What you’ll be doing

As a Senior Administration Officer within Appointment Management, your role will involve but will not be limited to:

• Provide exceptional customer service to patient and clients
• Record outpatient service events in accordance with hospital guidelines and clinical timeframes
• Liaise effectively with clinical and administrative staff to ensure accurate scheduling
• Ensure referrals and waitlists are managed appropriately in accordance with relevant policies
• Maintain a high level of discretion and confidentiality, complying with administration, and financial policy and procedures, and maintain accurate patient information in hospital systems such as IPM and Verdi
• Identify and escalation booking conflicts, access issues, or capacity constraints to relevant Administration Coordinators or managers
• Comply with privacy and confidentiality requirements and uphold professional standards in all communications
• Maintaining and meeting multiple KPI’s on a daily basis

About you

• The ideal candidate will have extensive experienced in customer service and administration.
• Highly developed time management and organisational skills
• Strong computer skills including competence in using Excel, and Patient Administration systems (or the ability to quickly learn new systems)
• Excellent customer service and interpersonal communication skills
• Ability to organise and prioritise work effectively within a busy, fast-paced, demanding environment
• Availability for all shifts across a 5-day working week between 6am to 7:00pm
• Previous experience working within a medical or healthcare setting is highly desirable.

Mater is Queensland’s largest not-for-profit network of public and private hospitals and healthcare services, bringing together world-class expertise across healthcare, education, fundraising & philanthropy and research. With more than 14,000 employees, 13 facilities and almost 700,000 patients cared for each year, we're committed to empowering people to live better lives through improved health and wellbeing.

At Mater, our people are at the heart of everything we do. You'll join a values-driven organisation that combines compassionate care with innovation, education and research, creating meaningful career opportunities while making a genuine difference in the communities we serve.

What’s in it for you?

• Career growth opportunities across healthcare, corporate, research and leadership pathways
• Professional development and learning through Mater Education and internal development programs
• Generous salary packaging to help maximise your take-home pay by up to $18,550 per year, including up to $15,900 for everyday living expenses (such as rent, mortgage repayments and school fees) and up to $2,650 for meals and entertainment + possibility to salary package a car!
• Health and wellbeing support, including EAP, pastoral care and discounted private health insurance
• Fitness Passport access and a range of lifestyle, retail and travel discounts
• Discounted parking and reduced prices at Mater cafés and coffee outlets
• A supportive culture where your contributions are recognised and your development matters

Whether you're looking to grow your career, develop new skills or be part of something meaningful, Mater provides the opportunity to thrive while making a lasting impact.

Be part of something bigger. Make your move with Mater. #GetBetterWithMater

Applications close Monday 16th of November, 2026– please note, we may contact applicants prior to the closing date.

Direct applications only — we are not engaging recruitment agencies at this time. All successful candidates may be required to complete pre‑employment checks (including criminal history, working rights, medical and working with children checks).

Mater offers a safe, supportive, flexible and inclusive workplace where everyone is valued. We welcome applications from people of all backgrounds and abilities.Visit our Reconciliation webpage.

Mater ensures all children have an environment suitable for their safety and wellbeing through proper supervision and safeguarding practices.