Supervisor - Guest Services

Mater Group; Brisbane; On-site; AUD 49,000 - 59,000; Full time

Benefits offered by this job

Career growth

Professional development

Salary packaging

Health & wellbeing

Fitness Passport

Discounted parking

Supportive culture

Job summary

Mater is seeking a Guest Services Supervisor to lead cleaning, patient transport, linen and related services at South Brisbane. The role requires flexibility for am/pm shifts, weekends and nights and offers a not-for-profit salary packaging option plus staff benefits.

You will coordinate multiple service streams, supervise a diverse team and ensure training, compliance and high standards of cleanliness across hospital facilities, while supporting patients, staff and external customers.

Qualifications

• Experience leading and managing a large diverse team.
• Health / Aged Care or Hotel management experience in housekeeping or cleaning would be desirable.
• Ability to ensure services achieve standards and KPIs.
• Experience in leadership within a large diverse team.
• Strategic outlook and capability to engage with operational staff.
• Creativity, agility, and a commitment to continuous learning.
• Advanced written and oral communication skills.

Responsibilities

• Coordinate cleaning, patient transport, linen and waste functions and day-to-day operations.
• Plan, organise, assign and supervise work of diverse staff.
• Ensure service levels are maintained through effective staff management.
• Ensure training for staff is compliant.
• Ensure regulatory and infectious control compliance and WHS standards.
• Maintain high standards of hospital cleanliness across patient areas and facilities.
• Respond to customer needs with information and guidance on service policies.
• Act as content expert for cleaning and linen processes and advise on requirements.
• Implement department policies and delegate tasks appropriately.
• Manage compliance, risk, audits and corrective actions.
• Identify and rectify WHS concerns within the team.

Job description

Mater is currently looking for a Guest Services Supervisor to join the team on a permanent full-time basis, located at South Brisbane.

The Guest Services Supervisor plays a key role in the delivery of exceptional service and support for cleaning, patient transport, linen and functions ensuring the provision of customer-focused, comprehensive, cost effective and quality services to all Mater Group employees, patients and external customers. Please note; you must be flexible to work am, pm, weekends and night shifts, sometimes at short notice.

Salary range: $35.74 - $42.61 per hourplus superannuationandaccess to not-for-profit salary packaging up to $15,900+access to many staff benefits!

What you’ll be doing

• Accountable and responsible for the effective coordination of cleaning, patient transport, linen and waste functions and day to day operations, within delegated levels of responsibility
• Plans, organises, assigns, and supervises the work of several diversified personnel engaged in services
• To ensure that the required levels of service are maintained through effective staff management
• To ensure that required training for all staff reporting to them is compliant
• Ensures services are aligned to all legislative compliance requirements and infectious control compliance for the purpose of complying with regulatory requirements and established guidelines
• Ensure a high standard and quality of cleanliness throughout the entire hospital including the cleanliness of patient rooms, consulting suites, theatre complexes, offices and general areas of the hospital
• Responds to customer requirements (patients, staff and management) for the purpose of providing exceptional service, information and/or direction regarding available service policies and practices
• To be available as a cleaning and linen content expert and to advise on process and requirements to maintain a clean, hygienic environment
• Implement & ensure all department policies, processes, objectives and procedures are followed by responsible staff
• Delegate suitable work to members of the team
• Manages compliance and risk, in part by ensuring direct reports fulfil mandatory and professional competency requirements, that audits are completed in a timely fashion and endorsed recommendations implemented, and that risks assigned your department, team receive prompt and effective action
• Identifies, reports, responds to and rectifies workplace health and safety (WHS) concerns from within own reporting structure

About you

• The successful applicant must demonstrate experience leading and managing a large diverse team of staff
• Previous Health / Aged Care or Hotel management experience in housekeeping or cleaning would be desirable
• Ability to ensure that all functions within their responsible services achieve standards and meet key performance indicators.
• Experience in leadership within a large diverse team.
• Have a strategic outlook.
• An ability to engage with operational staff across the business.
• Creativity and innovation; and being agile, open to change and a continuous learner.
• Advanced written and oral communication skills

Mater is Queensland’s largest not-for-profit network of public and private hospitals and healthcare services, bringing together world-class expertise across healthcare, education, fundraising & philanthropy and research. With more than 14,000 employees, 13 facilities and almost 700,000 patients cared for each year, we're committed to empowering people to live better lives through improved health and wellbeing.

At Mater, our people are at the heart of everything we do. You'll join a values-driven organisation that combines compassionate care with innovation, education and research, creating meaningful career opportunities while making a genuine difference in the communities we serve.

What’s in it for you?

• Career growth opportunities across healthcare, corporate, research and leadership pathways
• Professional development and learning through Mater Education and internal development programs
• Generous salary packaging to help maximise your take-home pay
• Health and wellbeing support, including EAP, pastoral care and discounted private health insurance
• Fitness Passport access and a range of lifestyle, retail and travel discounts
• Discounted parking and reduced prices at Mater cafés and coffee outlets
• A supportive culture where your contributions are recognised and your development matters

Whether you're looking to grow your career, develop new skills or be part of something meaningful, Mater provides the opportunity to thrive while making a lasting impact.

Be part of something bigger. Make your move with Mater. #GetBetterWithMater

Applications close Wednesday 4th of November 2026– please note, we may contact applicants prior to the closing date.

Direct applications only — we are not engaging recruitment agencies at this time. All successful candidates may be required to complete pre‑employment checks (including criminal history, working rights, medical and working with children checks).

Mater offers a safe, supportive, flexible and inclusive workplace where everyone is valued. We welcome applications from people of all backgrounds and abilities.Visit our Reconciliation webpage.

Mater ensures all children have an environment suitable for their safety and wellbeing through proper supervision and safeguarding practices.