Administration Support Officer - Casual Pool

Mater Group; Springfield; On-site; AUD 44,000 - 51,000; Part time

Benefits offered by this job

Career growth opportunities

Professional development and learning

Generous salary packaging up to $18,-?

Job summary

Mater Hospital Springfield is seeking a casual Administration Support Officer to join a dynamic team across specialised units at our new hospital campus in Springfield. Hours are variable, including early mornings and evenings, with a salary range of $32.02-$37.35 per hour plus 25% casual loading and superannuation.

You will deliver high-quality administrative services, support patient flow, manage appointments, and assist with information recording using hospital systems.

Qualifications

• Excellent customer service and communication skills.
• Previous administration experience in hospital/healthcare settings is essential.
• Experience with medical terminology is desirable.
• Advanced computer literacy, especially Microsoft Office.
• Strong attention to detail and accuracy.
• Experience with iPM or similar hospital systems is desirable.
• Collaborative mindset with a drive for continuous improvement.

Responsibilities

• Provide front-of-house and administrative support to patients, families, staff and clinicians.
• Accurately record and maintain patient information in hospital systems.
• Respond to general patient and clinician inquiries with warmth and professionalism.
• Assist with appointment and clinic management.
• Support general administrative tasks as required.

Skills

Customer service

Front-of-house

Administrative support

Communication

Attention to detail

Teamwork

Patient-focused care

Tools

Microsoft Office

iPM hospital system

Job description

Administration Support Officer - Casual Pool

Are you a dynamic Administration Support Officerreadyto make a lasting impact? Mater Hospital Springfield are currently seeking casual Administration Officers. They will join high-performing teams across a variety of specialised units at our newly established hospital.

Hours required are between 6:00am and 8:00pm, Monday to Sunday.

Based at our Springfield campus, this role will be part of a landmark moment in Queensland healthcare at Mater Hospital Springfield which opened early 2026. This state of the art facility will meet the needs of the growing Greater Springfield region. With a mix of public and private beds across ICU, maternity, emergency and medical, surgical services, it’s set to care for over 200,000 patients annually.

Salary range: $32.02 - $37.35 per hour plus 25% casual loadingplus superannuationandaccess to not-for-profit salary packaging up to $18,550 +access to many staff benefits!

What you’ll be doing

As a valued member of our friendly and values-driven team, you’ll contribute to the smooth and efficient delivery of administrative services. Your key responsibilities will include:

• Providing professional front-of-house and administrative support to patients, families, staff, and VMOs
• Accurately recording and maintaining patient information using hospital information systems
• Responding to general patient and VMO queries with warmth and professionalism
• Assisting with appointment and clinic management
• Supporting general administrative tasks as required

About you

You’ll bring a proactive, team-oriented approach and a genuine commitment to patient-centred care. To succeed in this role, you will have:

• Well-developed customer service and communication skills
• Previous administration experience within a hospital or healthcare environment (essential)
• Experience using medical terminology (desirable)
• Advanced computer literacy, including Microsoft Office
• Strong attention to detail and accuracy
• Experience with iPM or similar hospital systems (desirable)
• A collaborative mindset and enthusiasm for continuous improvement

Mater is Queensland’s largest not-for-profit network of public and private hospitals and healthcare services, bringing together world-class expertise across healthcare, education, fundraising & philanthropy and research. With more than 14,000 employees, 13 facilities and almost 700,000 patients cared for each year, we're committed to empowering people to live better lives through improved health and wellbeing.

At Mater, our people are at the heart of everything we do. You'll join a values-driven organisation that combines compassionate care with innovation, education and research, creating meaningful career opportunities while making a genuine difference in the communities we serve.

What’s in it for you?

• Career growth opportunities across healthcare, corporate, research and leadership pathways
• Professional development and learning through Mater Education and internal development programs
• Generous salary packaging to help maximise your take-home pay by up to $18,550 per year, including up to $15,900 for everyday living expenses (such as rent, mortgage repayments and school fees) and up to $2,650 for meals and entertainment + possibility to salary package a car!
• Health and wellbeing support, including EAP, pastoral care and discounted private health insurance
• Fitness Passport access and a range of lifestyle, retail and travel discounts
• Discounted parking and reduced prices at Mater cafés and coffee outlets
• A supportive culture where your contributions are recognised and your development matters

Whether you're looking to grow your career, develop new skills or be part of something meaningful, Mater provides the opportunity to thrive while making a lasting impact.

Be part of something bigger. Make your move with Mater. #GetBetterWithMater

Applications close Friday, 13th November 2026– please note, we may contact applicants prior to the closing date,

Mater offers a safe, supportive, flexible and inclusive workplace where everyone is valued. We welcome applications from people of all backgrounds and abilities.Visit our Reconciliation webpage.

Mater ensures all children have an environment suitable for their safety and wellbeing through proper supervision and safeguarding practices.