Patient Facilitation Services – Administration Officer

Mater Group; Queensland; Hybrid; AUD 55,000 - 61,000; Part time

Benefits offered by this job

Superannuation

Salary packaging up to $18,550

Staff benefits

Job summary

Mater Private Hospital Redlands is seeking a customer-focused Administrator to support clinical and operational teams. Shifts span 6:00am–5:00pm, Monday to Friday, with a temporary part-time arrangement through to end-April 2027. The role balances autonomy with teamwork to enhance patient experience and data quality.

You will provide high-quality administrative support, handle admissions, payments and rostering, and contribute to continuous improvement while delivering excellent patient service.

Qualifications

• Exceptional customer service with a patient-centred approach.
• Strong organisational skills to manage competing priorities and meet deadlines.
• Excellent written, verbal and interpersonal communication skills.
• Ability to work independently and collaboratively within a team.
• Strong attention to detail and the ability to analyse information to identify issues and implement solutions.
• Confidence using Microsoft Office applications and healthcare information systems.
• Well-developed problem-solving, decision-making and critical thinking skills.
• Experience working within a hospital, healthcare or medical setting (desirable).
• Knowledge of health information systems and patient administration processes.

Responsibilities

• Providing a high level of administrative support to clinical and operational teams.
• Delivering exceptional customer service to patients, visitors, medical practitioners and staff.
• Managing reception activities, including patient admissions and discharges.
• Conducting health fund eligibility checks and processing patient payments.
• Supporting bookings, appointments, admissions and course enrolments.
• Assisting with banking reconciliation, purchasing and inventory management.
• Coordinating maintenance requests and general operational support activities.
• Performing clinical transcription, records management and patient information requests.
• Monitoring and maintaining data quality, identifying and correcting discrepancies as required.
• Supporting rostering activities in line with relevant work instructions and enterprise agreements.

Skills

Customer service

Organisation

Communication

Independence & teamwork

Attention to detail

Microsoft Office

Problem solving

Healthcare knowledge

Health information systems

Tools

Microsoft Office

Healthcare information systems

Job description

About the role

Mater Private Hospital Redlands has an exciting opportunity for a customer-focused Administrator. Shift times range from 6:00am through to 5:00pm Monday – Friday. The successful applicant will be offered Temporary Part time employment until end of April with possible extension. The shifts offered will ideally be 5 x 6 hour shifts and 1 x 8 hour shift per fortnight.

This role will have a commencement date in early January 2027.

In this role you will be providing high-quality administrative support while contributing to the delivery of exceptional service for our patients, visitors and clinical teams.

Working closely with the Administration Team Leader/Manager and wider multidisciplinary team, you will proactively manage a range of administrative, business support and coordination activities. You will work with a degree of autonomy, balancing competing priorities while maintaining a strong focus on patient experience, data quality, operational efficiency and continuous improvement.

Salary range: $39.79 – $44.25 per hour plus superannuation and access to not-for-profit salary packaging up to $18,550 + access to many staff benefits!

What you’ll be doing

• Providing a high level of administrative support to clinical and operational teams
• Delivering exceptional customer service to patients, visitors, medical practitioners and staff
• Managing reception activities, including patient admissions and discharges
• Conducting health fund eligibility checks and processing patient payments
• Supporting bookings, appointments, admissions and course enrolments
• Assisting with banking reconciliation, purchasing and inventory management
• Coordinating maintenance requests and general operational support activities
• Performing clinical transcription, records management and patient information requests
• Monitoring and maintaining data quality, identifying and correcting discrepancies as required
• Supporting rostering activities in line with relevant work instructions and enterprise agreements

About you

• Exceptional customer service skills and a patient-centred approach
• Strong organisational skills with the ability to manage competing priorities and meet deadlines
• Excellent written, verbal and interpersonal communication skills
• Proven ability to work both independently and collaboratively within a team environment
• Strong attention to detail and the ability to analyse information to identify issues and implement solutions
• Confidence using Microsoft Office applications and healthcare information systems
• Well-developed problem-solving, decision-making and critical thinking skills
• Experience working within a hospital, healthcare or medical setting (desirable)
• Knowledge of health information systems and patient administration processes

Why join us?

Mater is Queensland’s largest not-for-profit network of public and private hospitals and healthcare services, bringing together world-class expertise across healthcare, education, fundraising & philanthropy and research. With more than 14,000 employees, 13 facilities and almost 700,000 patients cared for each year, we're committed to empowering people to live better lives through improved health and wellbeing.

At Mater, our people are at the heart of everything we do. You'll join a values-driven organisation that combines compassionate care with innovation, education and research, creating meaningful career opportunities while making a genuine difference in the communities we serve.

What’s in it for you?

• Career growth opportunities across healthcare, corporate, research and leadership pathways
• Professional development and learning through Mater Education and internal development programs
• Generous salary packaging to help maximise your take-home pay by up to $18,550 per year, including up to $15,900 for everyday living expenses (such as rent, mortgage repayments and school fees) and up to $2,650 for meals and entertainment + possibility to salary package a car!
• Health and wellbeing support, including EAP, pastoral care and discounted private health insurance
• Fitness Passport access and a range of lifestyle, retail and travel discounts
• Discounted parking and reduced prices at Mater cafés and coffee outlets
• A supportive culture where your contributions are recognised and your development matters

Whether you're looking to grow your career, develop new skills or be part of something meaningful, Mater provides the opportunity to thrive while making a lasting impact.

Be part of something bigger. Make your move with Mater. #GetBetterWithMater

Direct applications only

— we are not engaging recruitment agencies at this time. All successful candidates may be required to complete pre‑employment checks (including criminal history, working rights, medical and working with children checks).

Mater offers a safe, supportive, flexible and inclusive workplace where everyone is valued. We welcome applications from people of all backgrounds and abilities. Visit our Reconciliation webpage.

Mater ensures all children have an environment suitable for their safety and wellbeing through proper supervision and safeguarding practices.