Self-Employed Vehicle Courier — Path To Inspector

Dmn Logistics Ltd; Canberra; On-site; AUD 108,000 - 132,000; Full time

Job summary

Dmn Logistics Ltd in Canberra is seeking two Junior ITSM Support Analysts to join a secure government/enterprise IT environment. The role focuses on ITIL-based processes across Change, Incident, Release and Configuration Management, with NV2 clearance required and onsite work.

You will collaborate with operational teams to drive process improvements, monitor service performance, and support governance across enterprise ICT services, with a clear path for career growth in a highly secure setting.

Qualifications

• Experience in ITSM or ITIL environments.
• Knowledge of Change, Incident, Release, Configuration or Request Management.
• Strong stakeholder engagement and communication.
• Process-oriented mindset with continuous improvement.
• Ability to work in a secure government/enterprise environment.

Responsibilities

• Support and maintain Change Management processes.
• Assist with Release Management activities and governance.
• Contribute to Configuration Management and CMDB accuracy.
• Identify opportunities for process improvement and compliance uplift.
• Support Incident and Major Incident Management processes.
• Monitor and report on service performance and trends.
• Assist with Request Management workflows and continuous improvement initiatives.
• Collaborate with service desk and operational teams to improve customer outcomes.

Skills

ITSM experience

ITIL

Stakeholder engagement

Secure environment

Tools

CMDB

Job description

Job Description

ITSM Process Analyst (NV2 Cleared)
Canberra
$120K Package
Permanent Opportunity
NV2 Clearance Required

Are you looking to take the next step in your IT Service Management career? We are partnering with a well-established organisation seeking two Junior ITSM Support Analysts to support and enhance key ITIL service management processes within a secure environment.
These permanent positions offer the opportunity to work closely with operational and technical teams, driving process improvement and service delivery outcomes across critical ICT services.

Change, Release & Configuration Experience

• Support and maintain Change Management processes
• Assist with Release Management activities and governance
• Contribute to Configuration Management and CMDB accuracy
• Identify opportunities for process improvement and compliance uplift

Incident & Request Management Experience

• Support Incident and Major Incident Management processes
• Monitor and report on service performance and trends
• Assist with Request Management workflows and continuous improvement initiatives
• Collaborate with service desk and operational teams to improve customer outcomes

About You

• Experience supporting ITSM or ITIL-based environments
• Understanding of core ITSM disciplines such as Change, Incident, Release, Configuration or Request Management
• Strong stakeholder engagement and communication skills
• Process-oriented mindset with a focus on continuous improvement
• Ability to work within a secure government or enterprise environment

Essential Requirements

• Current NV2 Security Clearance
• 2 Years experience
• Ability to work onsite in Canberra

What's on Offer?

• Permanent positions with an attractive package of approximately $120K
• Opportunity to develop your ITSM career within a highly secure environment
• Exposure to enterprise-scale ICT operations and service management practices
• Collaborative team environment with strong career growth opportunities