Change and Release Manager

Ignite; Canberra; On-site; AUD 80,000 - 110,000; Full time

Job summary

Ignite in Canberra is seeking a Change & Release Manager for a 12-month contract with extensions. The role focuses on coordinating ICT changes and releases across multiple environments within a large government technology environment, ensuring safe, efficient delivery with minimal business impact.

You will engage with technical teams, project stakeholders, service delivery, and senior decision-makers to drive CAB processes, change governance, and continuous improvement in Change and Release

Qualifications

• Proven experience coordinating ICT changes and releases.
• Experience facilitating Change Advisory Board (CAB) processes.
• Ability to assess risks, plan testing, approvals, and rollback strategies.

Responsibilities

• Coordinate end-to-end lifecycle of ICT changes and releases.
• Maintain change calendars and deployment plans across environments.
• Collaborate with stakeholders to manage dependencies and service impacts.
• Support release readiness reviews and go/no-go decisions.
• Prepare governance reporting and ensure compliance with standards.

Skills

Change management

Release management

ITSM

Governance

Stakeholder engagement

CAB facilitation

Risk assessment

Service delivery

Communication

Project coordination

ServiceNow

Jira Service Management

BMC Remedy

Tools

ServiceNow

Jira Service Management

BMC Remedy

Job description

Change & Release Manager
Location: Canberra
Contract:12-Month Contract + 2 x 12-Month Extensions
NV1 Clearance RequiredAre you an experienced ICT Change, Release, or Service Management professional looking for a long-term Federal Government opportunity?

We're seeking a Change & Release Coordinator to join a large and complex technology environment supporting critical government systems and services. You'll play a key role in ensuring technology changes and releases are delivered safely, efficiently, and with minimal impact to business operations. This is a highly collaborative role where you'll work closely with technical teams, project stakeholders, service delivery teams, and senior decision-makers to coordinate the successful delivery of ICT changes across multiple environments.

Key Skills & Experience

• Coordinate and manage the end-to-end lifecycle of ICT changes and releases.
• Facilitate Change Advisory Board (CAB) processes and governance activities.
• Assess and review change requests, ensuring appropriate risk assessments, testing, approvals, implementation plans, and rollback strategies are in place.

• Maintain release schedules, change calendars, and deployment plans.
• Coordinate production releases across development, test, pre-production, and production environments.
• Collaborate with technical and business stakeholders to manage dependencies, priorities, and service impacts.
• Support release readiness reviews, go/no-go decisions, and post-implementation activities.
• Contribute to continuous improvement initiatives across Change and Release Management processes.
• Prepare governance reporting and ensure compliance with organisational standards and procedures.

We are interested in candidates who have experience in one or more of the following areas:

• ICT Change Management
• Release Management
• Deployment Management
• IT Service Management (ITSM)
• Service Delivery or Service Operations

You will also bring:

• Experience coordinating changes and releases within complex ICT environments.
• Strong stakeholder engagement and communication skills.
• Experience working with governance, risk, and compliance processes.
• The ability to manage competing priorities and deadlines in a fast-paced environment.
• A proactive approach to problem-solving and continuous improvement.
• Experience using tools such as ServiceNow, Jira Service Management, BMC Remedy, or similar ITSM platforms.

Essential Requirements

• Active NV1 Security Clearance.
• ITIL 4 Foundation Certification.
• Experience in Change, Release, and/or Deployment Management.
• Strong written and verbal communication skills.
• Demonstrated stakeholder management and coordination experience.

Highly Desirable

• ITIL 4 Specialist: Create, Deliver and Support.
• ITIL 4 Specialist: High Velocity IT (HVIT).
• ITIL 4 Practitioner: Release Management.
• DevOps Foundation Certification.
• ICT-related qualifications.
• Federal Government experience.