Ot Technical Engineer - Flexible Hybrid (Perth/Portsmouth)

Sse Plc; Canberra; Híbrido; AUD 110 000 - 170 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Growth-focused culture

Hybrid options

Social events

Wellbeing resources

Employee discounts

Resumo da oferta

Kinetic IT is seeking ServiceNow professionals for an onsite, 12‑month contract across Canberra/Melbourne. Roles range from hands‑on developers to technical architects, delivering secure, enterprise ServiceNow solutions within a Defence program.

Applicants must hold NV2 or TSPV clearance. Roles require autonomous work, strong communication, and collaboration with cross‑functional teams in an Agile setting.

Qualificações

• Experience ranging from Service Desk to enterprise application support.
• Strong customer service, communication, teamwork and stakeholder engagement skills.
• Analytical thinking and troubleshooting ability for level of experience.
• Experience with ITIL or structured service management environments is desirable.
• Government/defence or critical infrastructure environment experience is highly regarded.

Responsabilidades

• Manage incidents, requests and technical problem resolution.
• Perform application administration, monitoring and operational support.
• Support testing, patches, releases and deployment validation.
• Maintain operational documentation and knowledge articles.
• Contribute to service improvement and lifecycle planning.
• Collaborate with architects, developers and stakeholders in Agile environments.

Conhecimentos

Customer service

Communication

Teamwork

Stakeholder engagement

Analytical thinking

Troubleshooting

Technical knowledge

Ferramentas

ServiceNow ITSM

ITOM

CMDB

REST APIs

SOAP APIs

Flow Designer

IntegrationHub

ATF

RBAC/ACL

Descrição da oferta de emprego

Showing 342 Ot Technical Engineer Flexible Hybrid Perth Portsmouth jobs in Canberra

Sorry to hear that! What didn’t you like about this job?

Wrong location

Too few details / Lack of information

Job appears outdated

Salary information missing or unclear

Other (please specify).

Please specify...

Verification *

Thank you for your feedback

Your input helps us improve our service.

Canberra Kinetic IT

Posted 1 day ago

Job Viewed

Tap Again To Close

Job Description

About the Role

We are seeking Application Support Engineers with varying levels of experience to support a diverse portfolio of enterprise applications and platforms. Depending on your experience, you will contribute to day‑to‑day operational support, application administration, complex troubleshooting, technical leadership and continual service improvement.

Working alongside Application Support, Architecture, DevOps and Service Management professionals, you will help maintain stable, secure and supportable services while building capability, improving customer outcomes and supporting platform lifecycle and modernisation initiatives.

As this role will be working with a Federal Government customer, Citizenship and an AGSVA Security Clearance (NV2) is required.

Key Responsibilities

• Manage or assist with incidents, service requests and technical problem resolution.
• Perform application administration, monitoring and operational support activities.
• Support testing, maintenance, patching, releases, deployments and application validation.
• Maintain operational documentation, knowledge articles and support artefacts.
• Contribute to service improvement, lifecycle planning, security, compliance and risk management activities.
• Support application onboarding, transition and knowledge management activities.
• Collaborate with technical teams and stakeholders to deliver reliable customer and service outcomes.
• At senior levels, lead complex investigations, provide technical guidance and mentor developing engineers.
• At associate levels, participate in structured training and capability development while providing hands‑on operational support.

Skills & Experience

• Experience ranging from Service Desk, Contact Centre or entry‑level ICT support through to advanced enterprise application and platform support.
• Strong customer service, communication, teamwork and stakeholder engagement skills.
• Analytical thinking and technical troubleshooting capability appropriate to your level of experience.
• Experience with application, web, database or infrastructure technologies is desirable.
• Knowledge of ITIL or experience working within structured service management environments is desirable.
• A commitment to learning, knowledge sharing and continual improvement.
• Experience in Government, critical infrastructure, regulated or complex operational environments is highly regarded.

Be You, Create the Future

Kinetic IT is a leading Australian technology services provider delivering Intelligent Workplace, Cloud, Cyber Security, Digital Infrastructure and IT Service Management solutions.

For more than 30 years, we have helped organisations across government, critical infrastructure, education, defence, emergency services, utilities and transport modernise platforms, strengthen cyber resilience and deliver reliable services to Australian communities.

Join more than 1,400 talented people in an inclusive, supportive culture where you can be yourself, grow your career and deliver technology outcomes that make a meaningful difference. We welcome people of all abilities, backgrounds, cultures and genders, and are proud to be an Indigenous and Veteran‑friendly employer.

The Kinetic IT Difference

• Growth-focused culture – Formal training, mentoring, vendor exam support, communities of practice and regular development reviews.
• Flex your work – Hybrid options, flexible hours, mobility and part‑time roles (customer needs permitting).
• Celebrate together – Social events, cultural celebrations, end‑of‑year functions and more.
• Wellbeing matters – Health and wellness resources, tailored leave and support options and EAP access.
• Other Perks – Access to our employee discounts platform, discounted gym membership and more.

You can learn more about our culture and crew online at .

ServiceNow Developers / Technical Architects On‑Site

Melbourne or Canberra | 12-Month Initial Contract | 5-Year Program Potential | NV2 / TSPV Clearance Required

Join a major long‑term Defence program delivering secure, enterprise‑scale ServiceNow solutions.

We are seeking hands‑on ServiceNow Developers through to Technical Architects who can work independently, contribute from day one and deliver high‑quality technical solutions within a secure environment.

• Design, develop, configure and enhance ServiceNow applications, modules and workflows.
• Develop JavaScript‑based solutions using Business Rules, Client Scripts, Script Includes, UI Policies and UI Actions.
• Build workflows and automation using Flow Designer and IntegrationHub.
• Develop and maintain integrations using REST and SOAP APIs.
• Configure and support ITSM, ITOM, CMDB and custom ServiceNow applications.
• Manage deployments, update sets, release processes and automated testing using ATF.
• Implement secure development practices, including role‑based access controls (RBAC) and ACLs.
• Produce technical documentation and collaborate with architects, developers, testers and stakeholders in an Agile environment.

Essential Skills & Experience

• Minimum 2 years' hands‑on ServiceNow development experience.
• Strong JavaScript development skills and experience with ServiceNow Glide APIs.
• Proven experience configuring and customising ServiceNow ITSM, ITOM or custom applications.
• Experience developing integrations, workflows and platform automation.
• Sound understanding of ServiceNow administration, security and deployment processes.
• Ability to work autonomously, troubleshoot complex issues and deliver with minimal supervision.
• Excellent communication, problem‑solving and stakeholder engagement skills.

Highly Desirable

• ServiceNow CSA and/or CAD certifications, with additional CIS certifications advantageous.
• Previous experience in Defence, national security or Australian Federal Government environments.
• Experience delivering solutions within secure or classified environments.
• Technical architecture, solution design or enterprise ServiceNow implementation experience.

Mandatory Security Clearance Requirements

• Current or recently held NV2 or TSPV security clearance (within the last 12–24 months).
• OSA (Organisational Suitability Assessment) requirements apply, with current or recently held OSA preferred and willingness to undergo assessment as required.
• Melbourne‑based candidates must hold TSPV clearance.
• Canberra‑based candidates may hold NV2 or TSPV clearance.

Contract & Location

• Contract: Initial 12 months, with long‑term opportunities across a 5‑year program.
• Locations: Melbourne or Canberra.
• Working arrangement: Onsite, with periodic Canberra travel required for Melbourne‑based resources.
• Contract rates: Competitive and dependent on experience.
• Seniority: ServiceNow Developers, Senior Developers, Technical Leads and Technical Architects encouraged to apply.

We are seeking an experienced ServiceNow professional with the required security clearance looking for a challenging, hands‑on role within a significant long‑term Defence program, we'd love to hear from you.

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.