Process Support Analysts

Emanate Technology; Canberra; On-site; AUD 108,000 - 132,000; Full time

Job summary

Emanate Technology in Canberra is seeking two Junior ITSM Support Analysts to support and enhance ITIL-based service management processes within a secure environment. This permanent opportunity offers exposure to enterprise-scale ICT operations and service management practices.

Ideal candidates will have ITSM/ITIL experience, strong communication, and the ability to work onsite. NV2 clearance is required, and the role promises a clear career path in ITSM within a collaborative team.

Qualifications

• Experience supporting ITSM or ITIL-based environments.
• Understanding of Change, Incident, Release, Configuration or Request Management.
• Strong stakeholder engagement and communication skills.
• Ability to work within a secure government or enterprise environment.

Responsibilities

• Support and maintain Change Management processes
• Assist with Release Management activities and governance
• Contribute to Configuration Management and CMDB accuracy
• Identify opportunities for process improvement and compliance uplift
• Support Incident and Major Incident Management processes
• Monitor and report on service performance and trends
• Assist with Request Management workflows and continuous improvement initiatives
• Collaborate with service desk and operational teams to improve customer outcomes

Skills

ITSM knowledge

ITIL familiarity

Stakeholder engagement

Process improvement

Strong communication

Job description

ITSM Process Analyst (NV2 Cleared)

Canberra
$120K Package
Permanent Opportunity
NV2 Clearance Required

Are you looking to take the next step in your IT Service Management career? We are partnering with a well-established organisation seeking two Junior ITSM Support Analysts to support and enhance key ITIL service management processes within a secure environment. These permanent positions offer the opportunity to work closely with operational and technical teams, driving process improvement and service delivery outcomes across critical ICT services.

Change, Release & Configuration Experience

• Support and maintain Change Management processes


• Assist with Release Management activities and governance


• Contribute to Configuration Management and CMDB accuracy


• Identify opportunities for process improvement and compliance uplift

Incident & Request Management Experience

• Support Incident and Major Incident Management processes


• Monitor and report on service performance and trends


• Assist with Request Management workflows and continuous improvement initiatives


• Collaborate with service desk and operational teams to improve customer outcomes

About You

• Experience supporting ITSM or ITIL-based environments


• Understanding of core ITSM disciplines such as Change, Incident, Release, Configuration or Request Management


• Strong stakeholder engagement and communication skills


• Process-oriented mindset with a focus on continuous improvement


• Ability to work within a secure government or enterprise environment

Essential Requirements

• Current NV2 Security Clearance


• 2 Years experience


• Ability to work onsite in Canberra

What's on Offer?

• Permanent positions with an attractive package of approximately $120K


• Opportunity to develop your ITSM career within a highly secure environment


• Exposure to enterprise-scale ICT operations and service management practices


• Collaborative team environment with strong career growth opportunities

We are an inclusive employer committed to fostering a diverse and accessible workplace. We encourage applications from Aboriginal and Torres Strait Islander peoples, people with disabilities, LGBTQIA+ individuals, people of all ages, and those from culturally and linguistically diverse backgrounds.