Junior ITSM Analyst – NV2 Cleared (Canberra)

Dmn Logistics Ltd; Canberra; On-site; AUD 108,000 - 132,000; Full time

Job summary

Dmn Logistics Ltd in Canberra is seeking two Junior ITSM Support Analysts to join a secure government/enterprise IT environment. The role focuses on ITIL-based processes across Change, Incident, Release and Configuration Management, with NV2 clearance required and onsite work.

You will collaborate with operational teams to drive process improvements, monitor service performance, and support governance across enterprise ICT services, with a clear path for career growth in a highly secure setting.

Qualifications

• Experience in ITSM or ITIL environments.
• Knowledge of Change, Incident, Release, Configuration or Request Management.
• Strong stakeholder engagement and communication.
• Process-oriented mindset with continuous improvement.
• Ability to work in a secure government/enterprise environment.

Responsibilities

• Support and maintain Change Management processes.
• Assist with Release Management activities and governance.
• Contribute to Configuration Management and CMDB accuracy.
• Identify opportunities for process improvement and compliance uplift.
• Support Incident and Major Incident Management processes.
• Monitor and report on service performance and trends.
• Assist with Request Management workflows and continuous improvement initiatives.
• Collaborate with service desk and operational teams to improve customer outcomes.

Skills

ITSM experience

ITIL

Stakeholder engagement

Secure environment

Tools

CMDB

Job description

Dmn Logistics Ltd in Canberra is seeking two Junior ITSM Support Analysts to join a secure government/enterprise IT environment. The role focuses on ITIL-based processes across Change, Incident, Release and Configuration Management, with NV2 clearance required and onsite work.

You will collaborate with operational teams to drive process improvements, monitor service performance, and support governance across enterprise ICT services, with a clear path for career growth in a highly secure setting.