ITSM Process Analyst – NV2 Cleared, Canberra

Emanate Technology; Canberra; On-site; AUD 108,000 - 132,000; Full time

Job summary

Emanate Technology in Canberra is seeking two Junior ITSM Support Analysts to support and enhance ITIL-based service management processes within a secure environment. This permanent opportunity offers exposure to enterprise-scale ICT operations and service management practices.

Ideal candidates will have ITSM/ITIL experience, strong communication, and the ability to work onsite. NV2 clearance is required, and the role promises a clear career path in ITSM within a collaborative team.

Qualifications

• Experience supporting ITSM or ITIL-based environments.
• Understanding of Change, Incident, Release, Configuration or Request Management.
• Strong stakeholder engagement and communication skills.
• Ability to work within a secure government or enterprise environment.

Responsibilities

• Support and maintain Change Management processes
• Assist with Release Management activities and governance
• Contribute to Configuration Management and CMDB accuracy
• Identify opportunities for process improvement and compliance uplift
• Support Incident and Major Incident Management processes
• Monitor and report on service performance and trends
• Assist with Request Management workflows and continuous improvement initiatives
• Collaborate with service desk and operational teams to improve customer outcomes

Skills

ITSM knowledge

ITIL familiarity

Stakeholder engagement

Process improvement

Strong communication

Job description

Emanate Technology in Canberra is seeking two Junior ITSM Support Analysts to support and enhance ITIL-based service management processes within a secure environment. This permanent opportunity offers exposure to enterprise-scale ICT operations and service management practices.

Ideal candidates will have ITSM/ITIL experience, strong communication, and the ability to work onsite. NV2 clearance is required, and the role promises a clear career path in ITSM within a collaborative team.