Security Supervisor - Ipswich Region

Securecorp; City of Brisbane; On-site; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Employee Assistance Program (EAP)

Wellbeing platform with free healthOKs

Discounts with major brands (Apple, in

Rewards & recognition programs

Ongoing training and careerdevelopment

Job summary

Securecorp is seeking an experienced Full-Time Security Supervisor to lead and support security operations at a high-profile retail site in the Ipswich region. The role requires delivering high-standard security services, guiding officers, and maintaining a safe customer-centric environment.

Ideal candidates will have retail security background, Queensland licence including crowd control and monitoring, and first aid/CPR certifications.

Qualifications

• Experience leading security teams in a retail environment.
• Ability to manage incidents and emergencies with calm decisiveness.
• Strong reporting and documentation capabilities.

Responsibilities

• Lead and supervise day-to-day security operations across the retail site.
• Provide guidance, support and direction to security officers on site.
• Deliver professional, customer-focused security services at all times.
• Conduct regular patrols, inspections and security checks.
• Monitor CCTV and security systems and respond appropriately to incidents.
• Manage access control and maintain secure entry and exit points.
• Respond promptly and professionally to emergencies, alarms and incidents.
• Identify, assess and manage security risks and potential threats.
• Ensure security officers follow site procedures, client requirements and company policies.
• Complete accurate and detailed incident reports, shift reports and site documentation.
• Liaise professionally with the client, site management, emergency services and other stakeholders.
• Address operational issues and elevate matters appropriately when required.
• Maintain a high standard of presentation, professionalism and customer service.
• Support the delivery of a safe, secure and positive retail environment.

Skills

Leadership

Security operations

Communication

Incident response

Risk management

Report writing

Customer service

Education

Queensland Security Licence (Crowd Control & Monitoring)

First Aid Certificate

CPR Certification

Job description

Securecorp is seeking an experienced Full-Time Security Supervisor to lead and support security operations at a high-profile retail site in the Ipswich region.

This role is ideal for an experienced security professional with a strong background in retail security and team supervision. You’ll play a key role in maintaining a safe, secure and welcoming environment for clients, customers, staff and visitors while ensuring security operations are delivered to a high standard.

As a Security Supervisor, you’ll lead by example, support your team, respond confidently to incidents and emergencies, and ensure site procedures and client expectations are consistently met.

• Permanent full-time employment with a consistent 40 hours per week
• Attractive pay rates under the Security Services Industry Award, reviewed annually
• Employee Assistance Program (EAP) providing personal and professional support
• Access to our Employee Wellbeing Platform with free health checks and discounts across leading retailers, fitness centres, restaurants and travel providers
• Discounts and offers with brands including Apple, HelloFresh, Fitness First, Google Store and Booking.com
• Recognition programs and employee reward initiatives
• Ongoing training, career development and progression opportunities.
• Supportive team environment with a nationally recognised organisation

Key Responsibilities

• Lead and supervise day-to-day security operations across the retail site
• Provide guidance, support and direction to security officers on site
• Deliver professional, customer-focused security services at all times
• Conduct regular patrols, inspections and security checks
• Monitor CCTV and security systems and respond appropriately to incidents
• Manage access control and maintain secure entry and exit points
• Respond promptly and professionally to emergencies, alarms and incidents
• Identify, assess and manage security risks and potential threats
• Ensure security officers follow site procedures, client requirements and company policies
• Complete accurate and detailed incident reports, shift reports and site documentation
• Liaise professionally with the client, site management, emergency services and other stakeholders
• Address operational issues and elevate matters appropriately when required
• Maintain a high standard of presentation, professionalism and customer service
• Support the delivery of a safe, secure and positive retail environment

Skills & Experience

To be successful in this role, you will have:

• Previous experience as a Security Supervisor or in a senior security position.
• Demonstrated experience working in retail security, preferably within a high-volume environment.
• Current Queensland Security Licence including Crowd Control and Monitoring.
• Current First Aid and CPR certificates.
• Proven ability to lead, supervise and support a team of security officers.
• Strong understanding of security operations, incident response and risk management.
• Excellent communication, interpersonal and customer service skills.
• Strong written skills with the ability to complete detailed reports and documentation.
• Professional presentation and a proactive approach to security.
• The ability to remain calm, make sound decisions and respond effectively under pressure.
• Strong problem-solving and conflict-resolution skills.
• Ability to build positive working relationships with clients, customers and team members.
• Previous experience managing security operations within a retail environment will be highly regarded.

About the Company

Securecorp is an equal opportunity employer, and we strongly encourage applications from Aboriginal and Torres Strait Islander peoples, Veterans and people of all ages, sexualities, genders, abilities and cultural backgrounds.We are committed to creating an inclusive workplace where everyone is valued and respected.