Security Control Room Operator

Securecorp; Ipswich City; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

SSIA L4 rates + super

Permanent full-time with day and night

Attractive pay under Security Services

Employee Assistance Program

Wellbeing platform with health checks/

Rewards and commendations

Career growth opportunities

Job summary

Securecorp is seeking a Full-Time Control Room Officer for a key site in Ipswich. The role focuses on monitoring, incident response, and delivering high-quality customer service within a security-sensitive environment on a permanent roster designed to support work-life with a inside / outside roster with 12 hour shifts.

The position requires control room supervision, access control, CCTV monitoring and liaison with client representatives, building management, contractors and emergency services

Qualifications

• Current Security License with crowd control.
• Control Room License.
• First Aid & CPR certification.
• Professional appearance and presentation.
• Willingness to work inside and outside rosters with 12-hour shifts.
• Strong verbal and written communication skills.
• Ability to work as part of a team.

Responsibilities

• Assess and respond to situations of risk or hazard.
• Access control and monitoring CCTV, alarm systems.
• Incident report writing and data logs.
• Site safety and monitoring.
• Provide high quality customer service.
• Control access to security sensitive areas.
• Interact with client representatives, facilities management, contractors, emergency services, employees and the public.
• Monitor access control, alarm control and CCTV for breaches.

Skills

Security license

Crowd control

First aid CPR

Impeccable presentation

Shifts flexibility

Verbal & written comms

Teamwork

Professional attitude

Job description

About the role

Securecorp is seeking a Full-Time Control Room Officer for a key site in Ipswich. This role focuses on monitoring, incident response, and delivering high-quality customer service within a security-sensitive environment on a permanent roster designed to support work-life with a inside / outside roster with 12 hour shifts.

Benefits

• SSIA L4 rates + super
• Permanent full-time employment with both day and night shifts
• Attractive pay rates under the Security Services Industry Award, reviewed annually
• Access to our Employee Assistance Program for personal and professional support
• Membership to our Employee Wellbeing Platform, including free health checks and discounts with top brands such as Apple, HelloFresh, Fitness First, Google Store, Booking.com, and more
• Recognition through employee rewards and commendations
• Career growth and professional development opportunities within a supportive company

Key Responsibilities

• Assess and respond to situations of risk or hazard
• Access control and monitoring CCTV, alarm systems
• Incident report writing and data logs
• Site safety and monitoring
• Providing consistent high quality customer service
• Control access to security sensitive areas
• Interact with various stakeholders including client representatives, building and facilities management, contractors, emergency services, employees and the general public
• Monitor Access control, alarm control and CCTV to detect any security breaches or incidents
• Risk identification, incident response and issue resolution
• Access control
• Incident report writing and data logs

Skills & Experience

• Current Security License with crowd control
• Control Room License
• Current First Aid & CPR certificate
• Impeccable presentation
• Flexibility to work inside/ outside rosters with 12 hr shifts. Willingness to work nights/weekends
• Great communication skills both verbal and written
• Ability to work as part of a team
• Highly professional with excellent written and verbal communication skills and a positive attitude

About The Company

At the core of Securecorp’s success are its people, with a strong focus on reliability, integrity, development, and long-term career growth.

Securecorp is an equal opportunity employer, and we strongly encourage applications from Aboriginal and Torres Strait Islander peoples, Veterans and people of all ages, sexualities, genders, abilities and cultural backgrounds. We are committed to creating an inclusive workplace where everyone is valued and respected.

Security Master License: 3318865