Retail Security Supervisor: Lead, Respond & Safeguard Site

Securecorp; Ipswich City; On-site; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Supervisor Allowance

Pay rates under Security Services LSA

Employee Assistance Program (EAP)

Wellbeing Platform with health checks

Discounts with Apple HelloFresh Google

Recognition programs and rewards

Ongoing training and career progress

Supportive team environment with a NAO

Job summary

Securecorp is seeking an experienced Full-Time Security Supervisor to lead and support security operations at a high-profile retail site in the Ipswich region. You’ll lead by example, support your team, and ensure security operations are delivered to a high standard.

This role requires a strong background in retail security and team supervision, with a focus on maintaining a safe, secure and welcoming environment for clients, customers, staff and visitors while meeting client expectations.

Qualifications

• Previous experience as a Security Supervisor or in a senior security position.
• Retail security experience in high-volume environments.
• Current Queensland Security Licence including Crowd Control and Monitoring.
• Current First Aid and CPR certificates.
• Proven ability to lead, supervise and support a team of security officers.
• Strong understanding of security operations, incident response and risk management.

Responsibilities

• Lead and supervise day-to-day security operations across the retail site.
• Provide guidance, support and direction to security officers on site.
• Deliver professional, customer-focused security services at all times.
• Conduct regular patrols, inspections and security checks.
• Monitor CCTV and security systems and respond appropriately to incidents.
• Manage access control and maintain secure entry and exit points.
• Respond promptly and professionally to emergencies, alarms and incidents.
• Identify, assess and manage security risks and potential threats.
• Ensure security officers follow site procedures, client requirements and company policies.
• Complete accurate and detailed incident reports, shift reports and site documentation.
• Liaise professionally with the client, site management, emergency services and other stakeholders.
• Address operational issues and elevate matters appropriately when required.
• Maintain a high standard of presentation, professionalism and customer service.
• Support the delivery of a safe, secure and positive retail environment.

Skills

Security leadership

Retail security

CCTV monitoring

Access control

First Aid CPR

Communication

Tools

CCTV systems

Access control systems

Job description

Securecorp is seeking an experienced Full-Time Security Supervisor to lead and support security operations at a high-profile retail site in the Ipswich region. You’ll lead by example, support your team, and ensure security operations are delivered to a high standard.

This role requires a strong background in retail security and team supervision, with a focus on maintaining a safe, secure and welcoming environment for clients, customers, staff and visitors while meeting client expectations.