Security Officer - Lobby

Certis Group; Sydney; Sur place; AUD 65 000 - 90 000; Plein temps

Résumé du poste

Certis Australia is seeking a security-focused professional to join our team at Atlassian Central in Sydney's Tech Central precinct. You will manage premium lobby experiences, control access and support VIP movements while coordinating with building management and security teams.

As part of a high-profile workplace, you'll deliver exceptional service, maintain safety, and respond to incidents per site procedures. NSW security licence and First Aid are required.

Qualifications

• Premium corporate security or front-of-house experience preferred.
• Exceptional personal presentation and interpersonal skills.
• Confident communication with executives, employees, contractors, visitors and the public.
• Strong judgement and de-escalation ability.
• Customer-first mindset with access-control discipline.
• Ability to use access-control, visitor-management and standard computer applications.
• Current NSW Security Licence.
• Current First Aid and CPR certificates.
• Full Australian working rights.
• Availability for Monday–Friday 0800–1800.

Responsabilités

• Welcome employees, visitors, contractors and stakeholders in a courteous and professional manner.
• Provide directions, wayfinding and basic building information and assist with enquiries.
• Maintain exceptional presentation, discretion and service standards in a high-profile workplace.
• Monitor lobby access points and support authorised entry and visitor processes.
• Identify unusual activity, access concerns or behaviours requiring escalation.
• Maintain security discipline without unnecessarily disrupting the customer experience.
• Support VIP arrivals and departures and maintain discretion around executive and VIP movements.
• Assist with events and periods of increased visitor or occupant activity.
• Work closely with the Controller, Rover Officers, building management and other service teams.
• Provide immediate assistance during incidents and emergencies within training and site procedures.
• Support evacuations, access management and communications as directed.
• Maintain clear radio and verbal communication and accurate incident records.

Connaissances

Premium corporate security

Concierge/front-of-house

Interpersonal skills

Executive communication

Situational awareness

Access-control discipline

Computer literacy

Formation

NSW Security Licence

First Aid and CPR certificates

Outils

Access-control systems

Visitor management software

Description du poste

At Certis, our people are the difference. As one of Australia's leading security and integrated services providers, we deliver tailored solutions that keep people, assets and operations safe across some of the country's most complex and high-profile environments.

About the Role & Location

Based at Atlassian Central, the world’s tallest hybrid timber tower, in Sydney’s Tech Central precinct beside Central Station. This 39-storey landmark blends mass timber with cutting-edge smart building technology and targets a 50% cut in embodied carbon.

Pay

Level 5 with First Aid Allowance

Key Responsibilities

Premium Lobby & Customer Experience

• Welcome employees, visitors, contractors and stakeholders in a courteous and professional manner.
• Provide directions, wayfinding and basic building information and assist with enquiries.
• Maintain exceptional presentation, discretion and service standards in a high-profile workplace.

Access Control & Security Awareness

• Monitor lobby access points and support authorised entry and visitor processes.
• Identify unusual activity, access concerns or behaviours requiring escalation.
• Maintain security discipline without unnecessarily disrupting the customer experience.

VIP, Event & Stakeholder Support

• Support VIP arrivals and departures and maintain discretion around executive and VIP movements.
• Assist with events and periods of increased visitor or occupant activity.
• Work closely with the Controller, Rover Officers, building management and other service teams.
• Provide immediate assistance during incidents and emergencies within training and site procedures.
• Support evacuations, access management and communications as directed.
• Maintain clear radio and verbal communication and accurate incident records.

About You

To be successful in this role, you will bring:

• Premium corporate security, concierge, hospitality or front-of-house experience is highly desirable.
• Exceptional personal presentation and interpersonal skills.
• Confident communication with executives, employees, contractors, visitors and members of the public.
• Strong judgement, situational awareness and de-escalation ability.
• Customer-first mindset while maintaining access-control discipline.
• Ability to use access-control, visitor-management and standard computer applications.
• Current NSW Security Licence.
• Current First Aid and CPR certificates.
• Full Australian working rights.
• Ability to complete required employment checks, site induction and site-specific training.
• Availability for Monday‑Friday 0800‑1800 coverage.

Why Join Certis?

At Certis, we invest in our people and provide opportunities to build long-term careers across security, customer service and integrated solutions.

We offer:

• Work at Atlassian Central, one of Sydney’s landmark workplaces.
• A premium corporate environment where security and customer experience work together.
• Ongoing training and professional development.
• Career pathways across security, customer service and integrated solutions.
• A supportive and inclusive team culture.

Diversity Statement

Within Certis Australia, we believe our strength lies in the diversity of our people. We offer an inclusive culture where you can be your authentic self, contribute your unique perspective and grow with equal opportunities for advancement. Our commitment to aSafer, Smarter and Betterworkplace ensures every employee is supported, respected and empowered.

We actively encourageFirst Nations and Torres Strait Islander peoples,veteransand candidates from diverse backgrounds to apply.

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