Security Officer

Certis; Adelaide; On-site; AUD 50,000 - 70,000; Full time

Benefits offered by this job

Retail discounts

Recognition programs

Job summary

Certis Security Australia is seeking a professional Security Concierge Officer in Adelaide to welcome visitors and support day-to-day security operations. This front-of-house role blends outstanding customer service with high standards of safety in a corporate environment.

You will manage visitor registrations, access cards, contractor permits, incident reporting and liaison with facilities. The position is full-time, Monday to Friday, 9:00am–5:00pm, SSIA Level 4, offering training and career

Qualifications

• Minimum 1 year of experience in concierge, reception, customer service or security.
• Current South Australian Security Licence.
• Certificate II in Security Operations.
• Strong customer service and communication skills.

Responsibilities

• Providing a professional and welcoming experience for visitors, staff, and contractors.
• Managing visitor registrations, access cards, and contractor permits.
• Handling reception enquiries and coordinating with facilities management.
• Maintaining visitor and contractor records in line with site procedures.
• Supporting meeting room bookings, access requests, and general administration.
• Conducting patrols and responding to incidents, alarms, and emergencies.
• Ensuring compliance with site security procedures and access requirements.
• Preparing incident reports, daily activity logs, and handover notes.
• Identifying and reporting hazards, maintenance issues, and security concerns.

Skills

Customer service

Front-of-house

Security awareness

Communication

Report writing

Security software

Education

Certificate II in Security Operations

Tools

Access control systems

CCTV

Reporting systems

Job description

At Certis Security Australia, our mission is to make our world safer, smarter and better. As Australia’s only next-generation security company operating at scale, we protect some of the nation’s most sensitive assets through disciplined operations, strong governance and highly trusted people.

Job Impact

We are seeking a professional and customer-focused Security Concierge Officer to support a corporate client in Adelaide. This is a high-profile front-of-house role where exceptional customer service, professionalism, and attention to detail are essential. As the first point of contact for employees, clients, visitors, and contractors, you will play a key role in creating a safe, secure, and welcoming workplace environment while maintaining the highest standards of service and security.

About The Role

As a Security Concierge Officer, you will combine front-of-house concierge services with security responsibilities, ensuring a seamless experience for visitors while supporting the day-to-day safety and operation of the site.

Location: Adelaide, SA

Employment Type: Full-Time Permanent

Roster: Monday to Friday, 9:00am - 5:00pm (76 Hours Per Fortnight)

Pay Rate: SSIA Level 4

Key Responsibilities

• Providing a professional and welcoming experience for visitors, staff, and contractors.
• Managing visitor registrations, access cards, and contractor permits.
• Handling reception enquiries and coordinating with facilities management.
• Maintaining visitor and contractor records in line with site procedures.
• Supporting meeting room bookings, access requests, and general administration.
• Conducting patrols and responding to incidents, alarms, and emergencies.
• Ensuring compliance with site security procedures and access requirements.
• Preparing incident reports, daily activity logs, and handover notes.
• Identifying and reporting hazards, maintenance issues, and security concerns.

About You

• Minimum 1 year of experience in a concierge, reception, customer service, or security role.
• Strong customer service and communication skills.
• Professional presentation and stakeholder management abilities.
• Ability to remain calm and professional under pressure.
• Strong attention to detail and report-writing skills.
• Comfortable working independently and as part of a team.
• Good computer literacy and experience using security systems.

Mandatory Requirements

• Current and valid South Australian Security Licence.
• Certificate II in Security Operations.
• Current First Aid and CPR Certificate.
• Experience using access control, CCTV, and reporting systems.
• Full working rights in Australia.

Highly Desirable

• Experience in a corporate concierge or front-of-house security role.
• Experience computer reporting systems.
• Background in hospitality, customer service, or corporate facilities.
• Knowledge of emergency response and evacuation procedures.

Why Join Certis?

• Work in a professional corporate environment.
• Be part of a trusted and customer-focused security team.
• Access ongoing training and career development opportunities.
• Work for a values-driven organisation focused on integrity and service excellence.
• Enjoy employee benefits including retail discounts and recognition programs.

Diversity Statement

Within Certis Australia, we believe our strength lies in the diversity of our people. We offer an inclusive culture where you can be your authentic self, contribute your unique perspective and grow with equal opportunities for advancement. Our commitment to a Safer, Smarter and Better workplace ensures every employee is supported, respected and empowered. We actively encourage First Nations and Torres Strait Islander peoples, veterans, and candidates from diverse backgrounds to apply.

Certis Security Australia – Master Licence Details

Sydney Night Patrol & Inquiry Co Pty Ltd

• NSW 400674602
• ACT 17501220
• QLD 41315
• WA SA48240
• NT 345
• SA ISL 178143
• TAS 3020

Certis Security Australia Pty Ltd

• NSW 405149073
• ACT 17501742
• QLD 3158254
• WA SA 72311
• SA ISL 235794
• VIC Z05 798 61S
• VIC Z05 798 40S
• NT 1093
• TAS 458596293