Security Officer

Certis Group; Rockhampton Regional; On-site; AUD 34,000 - 44,000; Full time

Benefits offered by this job

Flexible casual

Mon-Fri roster

Public-facing role

Development program

Employee benefits

Inclusive culture

Leading provider

Job summary

Certis Security Australia is seeking professional Security Officers to support a high-profile government services site in Rockhampton, Queensland. This frontline role requires professionalism, calmness and strong customer service as you maintain a safe environment and deliver exceptional service.

You will be the first point of contact for visitors and staff, enforcing site procedures and providing a welcoming, professional experience while upholding security protocols.

Qualifications

• Previous experience in customer service, security or a public-facing role.
• Strong communication and interpersonal skills.
• Ability to manage conflict and difficult situations professionally.
• Excellent customer service focus and professional presentation.
• Strong attention to detail and reporting skills.
• Ability to work independently and follow site procedures.
• Flexible availability and reliability.
• Ability to remain calm and professional in fast-paced or sensitive environments.

Responsibilities

• Managing access points and maintaining a safe and secure environment.
• Monitoring customer movements throughout the site.
• Delivering exceptional customer service and assistance.
• Identifying and responding appropriately to security incidents.
• De-escalating challenging situations in a calm and professional manner.
• Supporting emergency response procedures when required.
• Conducting security checks and maintaining site compliance.
• Completing incident reports and daily activity records.
• Building positive relationships with staff, customers and members of the public.
• Maintaining a strong safety-first approach at all times.

Skills

Customer service

Security

Communication

Conflict management

Attention to detail

Independent work

Reliability

Professional presentation

Job description

AtCertis Security Australia, our mission is to make our worldsafer,smarterand better. As Australia’s only nextgeneration security companyoperatingat scale, we protect some of the nation’s most sensitive assets through disciplined operations, stronggovernanceand highly trusted people.

Job Impact

We are seeking professional Security Officers to support a high-profile government services site in Rockhampton, Queensland. This is a frontline role where professionalism, composure and customer service excellence are essential in maintaining a safe and secure public-facing environment.

About the Role

The security team at this site plays a critical role in ensuring the safety, comfort and confidence of the community accessing government services.

As the first point of contact for visitors and staff, you will set the tone, delivering a welcoming, respectful and professional experience while maintaining strict adherence to site procedures and security protocols.

This is a highly customer-focused role requiring strong communication skills, sound judgement and the ability to confidently manage difficult or sensitive situations. You will be responsible for maintaining site security while delivering an exceptional customer experience.

This is a casual opportunity offering flexibility, with shifts primarily available Monday to Friday during business operating hours.

Employment Type: Casual

Roster: Monday to Friday Day Shifts (No nights or weekends)

Location: Rockhampton, QLD

Key Responsibilities

Primary duties include, but are not limited to:

• Managing access points and maintaining a safe and secure environment
• Monitoring customer movements throughout the site
• Delivering exceptional customer service and assistance
• Identifying and responding appropriately to security incidents
• De-escalating challenging situations in a calm and professional manner
• Supporting emergency response procedures when required
• Conducting security checks and maintaining site compliance
• Completing incident reports and daily activity records
• Building positive relationships with staff, customers and members of the public
• Maintaining a strong safety-first approach at all times

About You

• Previous experience in customer service, security or a public-facing role
• Strong communication and interpersonal skills
• Ability to manage conflict and difficult situations professionally
• Excellent customer service focus and professional presentation
• Strong attention to detail and reporting skills
• Ability to work independently and follow site procedures
• Flexible availability and reliability
• Ability to remain calm and professional in fast-paced or sensitive environments

Mandatory Requirements

• Current QLD Security Licence (Unarmed and Crowd Control)
• Current First Aid Certificate and CPR
• Unlimited working rights in Australia
• Ability to obtain and maintain a National Police Check

Why Join Certis

• Flexible casual employment
• Monday to Friday roster with no regular nights or weekends
• Opportunity to contribute to a meaningful public-facing environment
• Career development opportunities through our High Potential Development Program
• Employee benefits including retail discounts and wellbeing support programs (EAP)
• Supportive and inclusive team culture
• Work for one of Australia's leading security providers

Diversity Statement

At Certis Australia, we believe our strength lies in the diversity of our people. We offer an inclusive culture where you can be your authentic self, contribute your unique perspective and grow with equal opportunities for advancement. Our commitment to a Safer, Smarter and Better workplace ensures every employee is supported, respected and empowered.

We actively encourage First Nations and Torres Strait Islander peoples, veterans, and candidates from diverse backgrounds to apply.

Certis Security Australia – Master Licence Details Sydney Night Patrol & Inquiry Co Pty Ltd

• NSW 400674602
• ACT 17501220
• QLD 41315
• WA SA48240
• NT 345
• SA ISL 178143
• TAS 3020

Certis Security Australia Pty Ltd

• NSW 405149073
• ACT 17501742
• QLD 3158254
• WA SA 72311
• SA ISL 235794
• VIC Z05 798 61S
• VIC Z05 798 40S
• NT 1093
• TAS 458596293