Security-Cleared IT Service Desk Analyst (NV1)

Calleo; Canberra; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Contract extension potential

Multiple positions

Flexible start dates

Job summary

Calleo is seeking multiple Service Desk Analysts to join a major Federal Government project based in Canberra. You will provide Level 1 and Level 2 technical support, manage incidents and requests, and help maintain IT operations on-site.

The successful candidate will hold an NV1 security clearance, have Service Desk or IT Support experience, and bring strong troubleshooting, communication and customer service skills. Government or large-enterprise experience is desirable.

Qualifications

• Active NV1 security clearance.
• Experience in Service Desk or IT Support.
• Strong troubleshooting, communication and customer service skills.
• Experience in a government or large enterprise environment is desirable.

Responsibilities

• Provide Level 1 and Level 2 technical support.
• Manage incidents, service requests and escalations in line with ITIL processes.
• Troubleshoot technical issues and support system maintenance and testing.
• Collaborate with teams to maintain service continuity.

Skills

NV1 clearance

Troubleshooting

Customer service

IT Support

Communication

Job description

Calleo is seeking multiple Service Desk Analysts to join a major Federal Government project based in Canberra. You will provide Level 1 and Level 2 technical support, manage incidents and requests, and help maintain IT operations on-site.

The successful candidate will hold an NV1 security clearance, have Service Desk or IT Support experience, and bring strong troubleshooting, communication and customer service skills. Government or large-enterprise experience is desirable.