Section Waiter

Catering HQ Group; Sydney; On-site; AUD 28,000 - 41,000; Full time

Benefits offered by this job

Staff meal allowance

Discount on coffee

Supplier discounts (Vittoria Coffee)

Free onsite parking

Career progression

Training opportunities

Job summary

Catering HQ is seeking a passionate Section Waiter to join The Steakhouse at Castle Hill RSL. You’ll deliver attentive, high-quality service in a premium dining setting, greet guests, guide their dining journey, and build rapport by learning names and preferences.

With staff benefits, training opportunities, and career progression across Catering HQ Group, you’ll be part of a family-run company committed to excellence in Sydney venues.

Qualifications

• 1-2 years' experience in a premium or fine dining restaurant is ideal.
• Strong wine and food pairing knowledge is advantageous.
• High presentation and grooming standards required.

Responsibilities

• Be the friendly and professional face greeting guests.
• Provide exceptional sequence of service and guide dining experience.
• Learn guests' names, favourite drinks and food items to tailor service.
• Communicate with colleagues and management to maintain quality and service.
• Anticipate customer needs and exceed expectations.
• Provide consistent, high-quality offerings to guests.
• Support elevated customer experience from welcome.

Skills

Customer service

Attention to detail

Grooming standards

Professional, upbeat attitude

Team player

Job description

Catering HQ is looking for passionate and experienced Section Waiter to join our dedicated team at our newest restaurant The Steakhouse located in Castle Hill RSL. We provide great opportunities for career progression.

Why join us?

• Staff meal allowance and discounts
• Discount on Coffee while on shift
• Discounts from our suppliers such as Vittoria Coffee
• Free onsite parking
• Career progression in all areas of Catering HQ Group
• Internal and external training opportunities

Duties & Responsibilities

• Be the friendly and professional face greeting our guests
• Provide amazing sequence of service and guide the customers through their dining experience
• Initiate dialogue and develop rapport with customers by learning their names, favourite drinks and food items
• Communicate with co-workers and management to solve problems and improve quality and service
• Understand and anticipate customer needs and aim to exceed these requirements
• Provide exceptional quality, consistent offerings to our guests
• Assist in providing an elevated customer experience from the moment they walk in.

Experience

• 1-2 years' Experience in a premium or fine dining restaurant is ideal
• Fine dining experience is highly regarded
• Strong wine and food pairing knowledge is advantageous

Key Qualities

• Exceptional attention to detail
• Positive and flexible attitude
• Highest level of presentation and grooming standards
• Honest and able to give and receive genuine feedback taking action as needed
• Able to follow direction and hold yourself to a high standard
• Have a strong customer service focus
• Professional, upbeat and friendly personality
• Able to follow premium restaurant sequence of service

The Brand

Catering HQ is a family run company that was established in 1996. We currently have 20 fabulous venues across Sydney and beyond. We believe in striving for excellence at all times and pride ourselves on having an experienced and dedicated team who love their work and their work environment. At Catering HQ we are always looking to adapt to evolving market trends for our restaurants, cafés and events. This allows our menus and décor to be fresh, interesting and inviting to our guests. We are known for delivering high quality meals and exceptional customer service.

The team at Catering HQ work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating a more sociable future – for our customers and for each other.