Restaurant Supervisor

Catering HQ Group; Cairns Regional; On-site; AUD 48,000 - 62,000; Full time

Benefits offered by this job

Lunch on shift

Staff discounts

Training opportunities

Career progression

Job summary

Catering HQ is seeking a proactive Restaurant Supervisor to oversee operations at Brothers Leagues Club Cairns and Fuller Sports Club in Cairns, Queensland. You will lead service excellence, coach team members, and ensure smooth daily operations across venues.

Join a growing family team with clear opportunities for career progression, ongoing training, and a strong focus on guest satisfaction and high-quality meals.

Qualifications

• Must have a minimum of 2 years’ experience in a similar role.
• Excellent supportive and leadership skill set.
• Exposure to rostering and people development

Responsibilities

• Coordinate with team and management to improve quality and service.
• Assist in opening/closing the catering department per guidelines.
• Initiate dialogue and develop rapport with customers by learning their names, favourite drinks and food items.
• Understand and anticipate customer needs and exceed them where possible.
• Train new employees and motivate them in their role.
• Assist in reaching business goals and objectives as set by management

Skills

Leadership

Customer service

Roster management

People development

Communication

Job description

Catering HQ is looking for proactive and dynamic Restaurant Supervisor to join our newest venues Brothers Leagues Club Cairns and Fuller Sports Club. Join us as we continue to grow, great opportunities and career progression provided.

THE BRAND

Catering HQ is a family run company that was established in 1996. We currently have 20 fabulous venues across Sydney, Melbourne and now Cairns. We believe in striving for excellence at all times and pride ourselves on having an experienced and dedicated team who love their work and their work environment. At Catering HQ we are always looking to adapt to evolving market trends for our restaurants, cafés and events. This allows our menus and décor to be fresh, interesting and inviting to our guests. We are known for delivering high quality meals and exceptional customer service.

DUTIES & RESPONSIBILITIES

• Communicate with co-workers and management to solve problems and improve quality and service
• Assist in the opening and/or closing of the catering department as per the company checklist guidelines.
• Initiate dialogue and develop rapport with customers by learning their names, favourite drinks and food items
• Understand and anticipate customer needs and aim to exceed these requirements
• Training new employees and motivating them in their role
• Assist in reaching business goals and objectives as set out by management

KEY QUALITIES

• Must have a minimum of 2 years’ experience in a similar role
• Excellent supportive and leadership skill set
• Exposure to rostering and people development
• Have a strong customer service focus
• Professional, upbeat and friendly personality
• Exceptional attention to detail
• Positive and flexible attitude
• Highest level of presentation and grooming standards
• Fantastic people management skills and professional nature
• Confidence to take charge and own the result, yet humble enough to listen and learn
• Honest and results focused - able to give and receive genuine feedback and take action as needed
• Innovative - proven experience of genuinely implementing new ideas

WHY JOIN US?

• Lunch on us while on shift
• Discount on Coffee while on shift
• Discounts from our suppliers such as Vittoria Coffee
• Internal and external training opportunities

The team at Catering HQ work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating a more sociable future – for our customers and for each other. If you feel you possess these qualities and are interested in becoming a part of the team,

Only shortlisted candidates will be contacted.