Second-in-Charge (2IC) Medical Receptionist

MedCentres Pacific Pines; Gold Coast City; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Above-award remuneration

Collaborative workplace

Career progression

Meaningful contribution to patientcare

Job summary

MedCentres Pacific Pines in Pacific Pines, QLD, invites a proactive 2IC Medical Receptionist to join our administration team. You will support the Practice Manager, help develop policies, and oversee daily operations in a busy general practice.

With strong leadership, communication, and policy-writing skills, you will mentor staff, manage workflow, and help maintain accreditation standards. This full-time role offers above-award remuneration and opportunities for growth in a patient-focused

Qualifications

• Proven experience in policy and procedure writing and implementation.
• Strong conflict resolution and problem-solving abilities.
• Excellent communication and interpersonal skills.

Responsibilities

• Support the Practice Manager with the daily management of practice operations.
• Develop, review, implement, and maintain practice policies and procedures.
• Assist with quality improvement activities and accreditation requirements.
• Provide leadership and guidance to administration staff.
• Monitor workflows and identify opportunities to improve efficiency and service delivery.
• Assist with staff training, onboarding, and performance management processes.
• Ensure compliance with relevant healthcare legislation and practice standards.
• Undertake other management duties as required.

Skills

Time management

Policy writing

Conflict resolution

Interpersonal skills

Prioritisation

Team leadership

Healthcare administration

Accreditation knowledge

Job description

Second-in-Charge (2IC) Medical Receptionist

MedCentres Pacific Pines – Pacific Pines QLD

As the 2IC, you will assist in leading our administrative team and contribute to the ongoing development and success of the practice. This is an excellent opportunity for someone who thrives in a fast-paced environment and enjoys balancing operational responsibilities with team leadership.

Key Responsibilities

• Support the Practice Manager with the daily management of practice operations.
• Develop, review, implement, and maintain practice policies and procedures.
• Assist with quality improvement activities and accreditation requirements.
• Provide leadership and guidance to administration staff.
• Manage and resolve workplace conflicts professionally and effectively.
• Foster a positive team culture and promote open communication.
• Monitor workflows and identify opportunities to improve efficiency and service delivery.
• Assist with staff training, onboarding, and performance management processes.
• Ensure compliance with relevant healthcare legislation and practice standards.
• Undertake other management duties as required.

About You

• Exceptional time management and organisational skills.
• Proven experience in policy and procedure writing and implementation.
• Strong conflict resolution and problem-solving abilities.
• Excellent communication and interpersonal skills.
• The ability to prioritise competing demands in a busy environment.
• Confidence in leading and supporting a diverse team.
• Previous experience in General Practice or healthcare administration is highly regarded.
• Experience with practice accreditation processes will be viewed favorably.

What We Offer

• Above-award remuneration, with salary negotiated based on your skills, experience, and qualifications.
• A supportive and collaborative workplace culture.
• Opportunities for professional growth and career progression.
• The chance to make a meaningful contribution to the ongoing success of a patient-focused General Practice.