Seasoned Service Advisor - Customer Experience Leader

Wide Bay Motor Group; Hervey Bay; On-site; AUD 55,000 - 75,000; Full time

Job summary

Wide Bay Motor Group in Hervey Bay, QLD, is seeking a full-time Service Department professional dedicated to delivering outstanding customer service in a fast-paced automotive environment. You will engage customers, promote service options, and work with the workshop team to ensure timely, quality care.

The successful candidate has automotive familiarity, excellent communication, and a professional appearance.

Qualifications

• Previous automotive experience will be viewed favorably.
• Focus on providing an excellent customer experience on every contact with every customer.
• High level of presentation.
• Ability to communicate effectively with staff and customers.
• The ability to achieve set KPI's on a monthly basis.
• Effective time management.
• Ability to handle high pressure situations.
• Sound knowledge of motor mechanics is a benefit.
• Excellent written and verbal communication skills.
• Great attitude and ability to work within a team.

Responsibilities

• Deliver exceptional customer service in a fast-paced service department.
• Assist customers with service options and bookings.
• Coordinate with workshop team to ensure timely vehicle care.
• Maintain professional appearance and communicate clearly with customers.
• Contribute to achieving monthly KPI targets.

Skills

Customer service

Communication

Teamwork

Time management

KPI achievement

High pressure

Automotive knowledge

Presentation

Written/verbal comms

Job description

Wide Bay Motor Group in Hervey Bay, QLD, is seeking a full-time Service Department professional dedicated to delivering outstanding customer service in a fast-paced automotive environment. You will engage customers, promote service options, and work with the workshop team to ensure timely, quality care.

The successful candidate has automotive familiarity, excellent communication, and a professional appearance.